Conrado Tagupa Jr.
Davao City,Davao Del Sul
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Outsourcing industry. Expert Customer Service Representative and Enthusiastic customer support specialist with excellent typing skills, positive chat enthusiast, and email handling representative. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for fulfilling customers needs,positive outcomes, and attention to detail. Ability to multitask effectively. Ability to perform repetitive tasks with a high degree of accuracy. Comfortable working independently with minimal supervision.
Overview
5
5
years of professional experience
Work History
Chat Support Executive
Flatworld Solutions
12.2019 - 07.2022
- Handled chat responses to customers using Gubagoo site efficiently.
- Assisted and answered customer inquiries about products such as vehicle availability, parts and installations through Gubagoo.com in timely manner.
- Respond to customer support tickets using Zendesk.
- Update customers on their order status and modify outstanding orders.
- Process order returns, refunds, and cancellations and troubleshoot delayed and outstanding orders
- Experienced in Zendesk -Adyen -Klarna -Klaviyo -Slack websites
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Data Entry Operator
KCC Outsourcing
01.2019 - 11.2019
- Property Preservation Wizzard
- Contractor took photo of house properties from bank then uploaded photos to Safeguard site so companies could bid while maintaining privacy.
- Bid how much were property damaged and cost efficient repair.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Searched, extracted and interpreted information to determine correct input procedure.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Increased sales by 10% weekly.
Branch Operation Specialist
AXA Philippines
07.2017 - 03.2018
- Processed and assisted new clients.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Created and managed client's plans, timelines and budgets.
Education
Bachelor of Industrial Technology - Electrical
University of Southestern Philipines
Davao City 04.2017
Skills
- Interdepartmental Collaboration
- Team Player
- Account Management
- Confidentiality Requirements
- Consultative Selling Techniques
- Strategic Goals
- Professionalism
- Customer Support Plan Development
- Customer Implementation Support
- Time-management
Timeline
Chat Support Executive
Flatworld Solutions
12.2019 - 07.2022
Data Entry Operator
KCC Outsourcing
01.2019 - 11.2019
Branch Operation Specialist
AXA Philippines
07.2017 - 03.2018
Bachelor of Industrial Technology - Electrical
University of Southestern Philipines