Conor Robert Nicolson
Toronto
Summary
People driven Tennis Coach who looks to help players improve their game in a fun and engaging environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tennis Professional
Muskoka Tennis Pro
06.2024 - Current
- Coaching private and group lessons either at private residences or Lake Joseph Tennis Club.
- Working with players of all ages and playing level.
- Building rapport with clients to drive repeat business.
- Ran junior camps focusing on learning through fun and engaging means.
Lead Business Analyst
Capco/Morgan Stanley
01.2023 - 02.2024
- Working as lead BA in Operations Technology squad as part of Payments and Cash Management.
- Collaborated with product owner, stakeholders and development team to understand business needs, goals and requirements.
- Facilitated requirements gathering sessions, workshops, and meetings with stakeholders to elicit, analyse and prioritise requirements.
- Created user stories stating the business need and with developer input ensuring clear definition of done.
- Created user stories pertaining to decommission of legacy payments technology and implementation of ISO20022.
- Supported colleagues in understanding changes being made to payment applications as a result of ISO20022 implementation.
- Created test scripts and supported colleagues performing UAT.
- Performed demos to stakeholders showcasing completed work items and to ensure business needs were met.
- Worked as squads Scrum Master.
Business Analyst
Capco/Yorkshire Building Society
01.2022 - 01.2023
- BA as YBS migrated HR processes from legacy mainframe to Oracle's Human Capital Management
- Retail banking space
- Led the Business Readiness workstream
- Responsible for the outputs of three colleagues
- Collaborated with product owner, stakeholders and development teams to understand business needs and goals
- Gathered requirements to aid in the UI/UX design
- Created user stories with clear acceptance criteria
- Performed demos of product through its development lifecycle
- Conducted UAT with end users to ensure business requirements were met and defect free
- Worked with Product Owner to create upskilling solutions.
Operations Graduate/Project Manager
Clece Care Services
01.2021 - 12.2021
- Provider of home based care across the UK
- Worked across a plethora of business areas
- Main focus was Project Manager on digitisation project
- Lead PM on digitisation project
- Implementation was a key strategic objective
- Created the work items/deliverables with timetables attached
- Engaged stakeholders both in Edinburgh and senior stakeholders based in London
- Ran colleague input sessions to give colleagues a chance to suggest ideas relative to the UX/UI
- Ran training sessions for colleagues across three offices totalling 200 plus staff
- Engaged all stakeholders who would be impacted by change and explained the value of change.
Tennis Professional
Cliff Drysdale Tennis
01.2018 - 11.2018
- Coached private and group lessons.
- Improved player performance by implementing tailored training programs and drills.
- Ran the junior programme and grew from two kids to eight kids over one summer.
- Fielded phone calls, answered guest inquiries and provided information regarding club services.
- Managed tennis tournaments, ensuring a smooth experience for all participants.
- Maintained high-quality court facilities by overseeing regular maintenance and repairs, ensuring a safe playing environment for all users.
Tennis Coach (seasonal)
Camp Mah-Kee-Nac
06.2014 - 09.2017
- Ran group sessions focusing on a different theme each day with clearly defined learning points.
- Ran Camp MKN's Performance programme. Developed personalized plans for kids with college tennis aspirations.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
- Collaborated with other colleagues to develop lesson plans.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Education
No Degree - Business Analytics
University of Toronto
Toronto, ON04.2024
Master of Science - International Marketing
Heriot-Watt University
Edinburgh, United Kingdom05.2020
Bachelor of Arts - Business Management
Edinburgh Napier University
Edinburgh, United Kingdom06.2017
Skills
- Client Relationship Building
- Goal-oriented mindset
- Coaching skills
- Team Development
- Competition Preparation
- Private Lessons
- Group Lessons
- Play strategies
- Racquet Stringing
Locations
- Toronto
- Edinburgh
- Glasgow
- Leeds
Languages
English
Native or Bilingual
French
Limited Working
Certification
Certified Scrum Master
Timeline
Tennis Professional
Muskoka Tennis Pro
06.2024 - Current
Lead Business Analyst
Capco/Morgan Stanley
01.2023 - 02.2024
Business Analyst
Capco/Yorkshire Building Society
01.2022 - 01.2023
Operations Graduate/Project Manager
Clece Care Services
01.2021 - 12.2021
Tennis Professional
Cliff Drysdale Tennis
01.2018 - 11.2018
Tennis Coach (seasonal)
Camp Mah-Kee-Nac
06.2014 - 09.2017
No Degree - Business Analytics
University of Toronto
Master of Science - International Marketing
Heriot-Watt University
Bachelor of Arts - Business Management
Edinburgh Napier University
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