Conor Neal
Grass Valley
Summary
Professional healthcare provider ready for role in phlebotomy. Demonstrates strong expertise in blood collection, sample preparation, and patient care, ensuring high-quality results. Strong focus on teamwork and adapting to changing needs while maintaining reliability. Skilled in using phlebotomy equipment, maintaining patient records, and following safety protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative II – Float
Quest Diagnostics
12.2021 - Current
- Ordered tests via Quanum EMR system.
- Troubleshooting test ordering, missing orders, non-manifested specimens, communication with physicians regarding patient testing.
- Opened/Closed Patient Service Center for shift.
- Centrifuged and poured off specimens into appropriate transport tubes per Quest Diagnostics policy and guidelines, prepared samples ready for transport to primary laboratory.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
- Drawing Patients in an outpatient setting, Performing Neonatal heel sticks, Educating Patients on Kit Collections, Stool Collections, and 24h urine specimens.
- Floated between sites to assist multiple locations, cover for staffing when needed.
- Assisted in managerial tasks, such as preparing sites for auditing, documented maintenance regarding storage temperature control, centrifuge systems, proper waste and PHI disposal, and ensured staff were properly educated on proper practices for safety and legality.
- Break in work history due to college attendance
- Trained new staff on best practices for patient interactions and office protocols, enhancing team performance.
- Assisted in training new phlebotomists on best practices and techniques for efficient sample collection.
Laboratory Technicians assistant
Providence Little Company of Mary Medical Center Torrance
01.2015 - 01.2017
- Drew blood from inpatients at the hospital, on the floor and in the ER.
- Ordered Tests Via Epic EMS system.
- Loaded specimens into centrifuges and other automated machinery for laboratory testing.
- Drew blood from patients in outpatient facility.
- Prepared fluid specimens (Including Irreplaceable Specimens) for testing (paracentesis, CSF thoracentesis, urine [includes 24h urine samples]).
- Gap in work history due to 1 semester university attendance, and several attempts to join the Coast Guard, denied due to past medical history and low weight limitations.
Education
Vocational Phlebotomy Certification - Phlebotomy
AUMT Institute
NREMT EMT Certification - EMT Certification
Sierra College
Grass Valley, CANo Degree - Pre Nursing
Harbor College of Los Angeles
No Degree - Pre Dental
University of The Pacific
High School Diploma - undefined
Bitney College Preparatory High School
01.2012
Skills
- Skilled in blood collection techniques
- Awareness of workplace safety standards
- Awareness of blood borne pathogens and communicable diseases
- Trained with use of EMR systems for ordering of blood tests such as Epic, Quanum, and QLS
- Knowledge on treatment of medical emergencies and traumatic injuries
- Emergency response capabilities
- Advanced technical proficiency
- Proficient in clinical testing requirements and methodologies
- Expertise in HIPAA compliance
- Adaptable problem-solving
Accomplishments
- Mentored 12 new hires on venipuncture and capillary puncture techniques.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Re-trained personnel on proper procedures such as appropriate blood draw practices, tube inversions and why they are necessary, hemolysis and its effects on blood testing.
Primary Strengths
- High flexibility and adaptability to different schedules and situations.
- Well versed in de-escalation tactics and customer service.
- Capable of independent problem solving and finding unique solutions to complex issues.
- Experienced at training new phlebotomists and providing appropriate critique and motivation to succeed.
- Strong work ethic and willingness to do consistent overtime.
Weaknesses
- Work life balance, namely difficulty with overworking and work fixation.
- Self-criticism; I often hold on to issues I could have prevented or fixed and have difficulty letting go.
Certification
- CPR and BLS certification with AHA
- Current California Driver’s License
- Fully Vaccinated
- N95 & PAPR certified
- Current California CPT-1 License
Timeline
Patient Service Representative II – Float
Quest Diagnostics
12.2021 - Current
Laboratory Technicians assistant
Providence Little Company of Mary Medical Center Torrance
01.2015 - 01.2017
High School Diploma - undefined
Bitney College Preparatory High School
Vocational Phlebotomy Certification - Phlebotomy
AUMT Institute
NREMT EMT Certification - EMT Certification
Sierra College
No Degree - Pre Nursing
Harbor College of Los Angeles
No Degree - Pre Dental
University of The Pacific