Conor Akeyson
San Mateo,CA
Summary
Client-focused Customer Success Manager and Account Executive with 5 years of progressive experience at Myriad Genetics. Specialized in building strong client relationships, driving customer retention and delivering solutions that align with business objectives. Proven track record of managing key accounts, increasing customer satisfaction and collaborating cross-functionally.
Overview
5
5
years of professional experience
Work History
Account Executive - Women's Health
Myriad Genetics
10.2023 - Current
- Provided exceptional customer service, addressing clinic concerns promptly and effectively to ensure the retention of business for multiple Myriad products
- Managed multiple accounts simultaneously while developing workflows for ease-of-use ordering and greater compliance in testing
- Spearheaded collaboration with numerous teams at Myriad (NAM, MSL, CSM, etc.) to ensure clinic satisfaction and promote long-term growth
- Main point of contact for large health systems (Adventist, Providence, etc.) and consistently received positive feedback from customers I interacted with
Customer Success Manager
Myriad Genetics
07.2022 - 06.2023
- A key driver in the optimization of around 15 accounts through efficient utilization of workflows to drive positive growth in consumer health.
- Participating in the post-sale cycle, through onboarding, implementation, training, and maintenance, the role of the CSM is to ensure the day-to-day satisfaction and success of our clients.
- Interacting with Regional Sales Directors, the Field Sales team, Legal, Client Services, Billing, Digital Products, and Marketing to drive process improvement and growth.
- Worked hand-in-hand with the Pacific Northwest sales team in regards to client relations and increasing sales month-over-month.
Client Service Associate III: Sales Support
Myriad Genetics
03.2021 - 06.2022
- Exercise strong ability to multi-task and work cross-functionally in a dynamic environment while maintaining daily tasks and metrics.
- Act as subject matter expert to address and resolve over 600+ Account Executive/internal inquiries a month.
- Support global operations by detecting and resolving Salesforce and backend system issues from AE inquiries.
Client Service Associate II: Operations
Myriad Genetics
03.2020 - 02.2021
- Interact with numerous clinics and providers daily with the purpose of solving any sort of issue that arises when a patient orders one of Myriad’s products.
- For 9 months was the top performer in regards to handling the largest territories and resolving the problems with patients orders through communication with clinics.
- In the span of 2 years I have been apart of the training program for 10 Outbound associates and mentor for 3
Education
Bachelor of Arts - Political Science
Loyola Marymount University
Los Angeles, CAAdditional Information
- Earned the Customer Success Manager of the Year award for 2022, becoming 1 of 2 CSMs to receive this award
- Achieved the highest rank on the team of 16 members by significantly reducing errors in accounts by 15% during Q4 of 2022, surpassing all performance expectations.
Timeline
Account Executive - Women's Health
Myriad Genetics
10.2023 - Current
Customer Success Manager
Myriad Genetics
07.2022 - 06.2023
Client Service Associate III: Sales Support
Myriad Genetics
03.2021 - 06.2022
Client Service Associate II: Operations
Myriad Genetics
03.2020 - 02.2021
Bachelor of Arts - Political Science
Loyola Marymount University
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