Connor Steele
Stouffville,Ontario
Summary
Results-oriented Account Supervisor with 8-years of experience in CRM advertising. Has a history of deepening client relationships by providing exceptional service, support and strategic direction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Supervisor
JAM Direct Inc.
05.2018 - Current
- Collaborated and partnered with creative teams and strategists to lead team in successful CRM campaign implementations.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Provided strategic recommendations and managed agency resources to fulfill client's CRM needs.
- Prepared and presented solutions to clients CRM challenges.
- Successfully mentored team of strong Account Managers.
Account Manager
JAM Direct Inc.
05.2016 - 05.2018
- Collaborated with multiple departments to implement successful email and direct mail campaigns.
- Assisted in quality assurance testing on email and direct mail campaigns.
- Built and strengthened long-lasting client relationships.
- Actively participated in new client growth and strategy planning.
- Successfully managed and trained interns and coordinators on project process and client management.
Account Coordinator
Bob's Your Uncle
05.2015 - 05.2016
- Actively participated in creative brainstorming meetings by contributing ideas and taking detailed notes for next steps.
- Facilitated weekly status reports and client billing.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
Education
Associate of Arts - Creative Advertising
Seneca College of Applied Arts And Technology
Markham, ON06.2015
Skills
- Salesforce Marketing Cloud
- Complex Problem-Solving
- Building Client Relationships
- Strategic Planning
- Data Analysis and Implementation
- Project Management
Certification
- Salesforce Marketing Cloud - Email Marketing Specialist
Timeline
Account Supervisor
JAM Direct Inc.
05.2018 - Current
Account Manager
JAM Direct Inc.
05.2016 - 05.2018
Account Coordinator
Bob's Your Uncle
05.2015 - 05.2016
Associate of Arts - Creative Advertising
Seneca College of Applied Arts And Technology
- Salesforce Marketing Cloud - Email Marketing Specialist
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