Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Smith-Blackwell

Niagara-on-the-Lake,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Ophthalmologic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alcon Canada
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.

Inventory Auditor

Alcon Canada
05.2022 - 09.2022
  • Traveled weekly across Canada to visit customer sites to meet with doctors and procurement associates.
  • Counted all physical cataract lenses on site and generated department audit reports.
  • Inspected all lenses for quality and quantity.
  • Reviewed daily sales reports and located discrepancies in data.

Education

Bachelor of Arts -

Wilfrid Laurier University
Waterloo, ON
04.2022

Skills

  • Report Generation
  • Account Updating
  • Product Knowledge
  • Administrative Support
  • Microsoft Office Suite
  • Critical Thinking
  • Product Sales
  • Credit Adjustments
  • Client Relations

Timeline

Customer Service Representative

Alcon Canada
09.2022 - Current

Inventory Auditor

Alcon Canada
05.2022 - 09.2022

Bachelor of Arts -

Wilfrid Laurier University
Connor Smith-Blackwell