Connor MacDonald
Aylmer,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
I focus a lot on relationship building, which is the cornerstone of any business. At Bank of Montreal, I helped bring our "Customer Loyalty" numbers up by 40% (From being at 33% to 73%) - which I am very proud of.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Services Representative
Kindred Credit Union
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Customer Service Representative
Bank Of Montreal
02.2019 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and assisting with online banking, improving overall user experience.
- Followed company security policy when interacting with customers over the phone.
Grocery Stock Clerk
Metro
04.2015 - 02.2019
- Improved product availability by efficiently restocking shelves and display areas.
- Ensured a clean shopping environment for customers through regular aisle maintenance and organization.
- Achieved timely inventory management by conducting accurate stock counts and reporting discrepancies.
- Assisted in reducing shrinkage by monitoring for potential theft and adhering to store security procedures.
Education
Bachelor of Arts - Classics
McMaster University
Hamilton04.2015
Skills
- Product Sales
- Issue Resolution
- Service Upselling
- Database Management
- Customer Support
- Sales Strategy
- Service Recommendations
- Product Recommendations
- Conflict Resolution
- Telephone Etiquette
- Analytical Skills
- Relationship Building
Languages
English
Native or Bilingual
French
Elementary
Certification
First Aid
Security Guard License
Timeline
Member Services Representative
Kindred Credit Union
01.2023 - Current
Customer Service Representative
Bank Of Montreal
02.2019 - 01.2023
Grocery Stock Clerk
Metro
04.2015 - 02.2019
Bachelor of Arts - Classics
McMaster University
Similar Profiles
Angela OlsenAngela Olsen
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Kenzie White-FelixKenzie White-Felix
Babysitter at Michelle Rampersad, Kelly Walker, and Danielle GeerlinksBabysitter at Michelle Rampersad, Kelly Walker, and Danielle Geerlinks
Dylan DekeyzerDylan Dekeyzer
Material Handler at North Star Windows and DoorsMaterial Handler at North Star Windows and Doors