Connor Lyons
Summary
The Team Lead role is responsible for providing support to Digital Educators by offering ongoing coaching and feedback on a daily basis to achieve business objectives that are focused on providing outstanding guest experience, while adapting to day-to-day business
adjustments and challenges. The Store Inventory Lead is an essential part of the store leadership, inclusive to being in charge of store inventory and consistently developing strategies for back room optimization while collaborating with cross-functional partners. Along with operational excellence, consistently and actively contribute to an inclusive work environment through IDEA (Inclusion, Diversity, Equity, Action) initiatives to ensure that all team members feel welcome, seen, understood, and valued. Building relationships with cross-functional partners to drive powerful enrolment and meet organization goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Sales Team Lead
Lululemon
11.2023 - Current
- Collaborated with cross-functional partners to build resource guides that increased the team's Quality Assurance Reviews score by 12% from December to January FY23.
- Developed and maintained effective relationships with stakeholders to better understand their needs and goals.
- Improved team productivity by implementing clear goals and streamlining communication channels to meet deadlines.
- Enhanced guest experience by providing regular check-ins, feedback, and skill development opportunities with team members, resulting in a 10% growth in guest satisfaction surveys within one month.
- Optimized resource allocation by analyzing team member skills and job requirements, resulting in increased efficiency on channels.
Guest Quality Assurance Support
Lululemon Athletica
11.2022 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-starter who notices gaps and approaches them with a problem-solving mindset.
- Consistently takes initiative to provide in-the-moment coaching and feedback that is tailored to different learning preferences.
- Achieved 90% overall of coaching and marking alignment for Quality Assurance Reviews in FY23.
Store Inventory Lead
Lululemon Athletica
01.2022 - 11.2022
- Utilized critical thinking and problem solving skills to ensure labour was optimized to meet demand and get product where it needed to be.
- Perform successful inventory overwrites week over week.
- Facilitated 100% carton receiving accuracy for quarter, and 97% or higher inventory count accuracy week over week.
- Established connection and collaboration between inventory teams and store manager.
Key Leader
Lululemon Athletica
07.2019 - 11.2022
- Exceeded monthly sales forecast, achieving 200% to plan while building relationships and increasing team engagement.
- Identified gaps in operating procedures through retraining and collaboration, and was able to reduce OMNI cancellation rate by more than 50%.
- Created curbside pickup procedure that curated seamless experiences for customers and increased efficiency while utilizing less labour.
- Developed numerous seasonal employees into future leadership roles by recognizing their unique strengths and leveraging strengths to accelerate their growth.
Visual Merchandising Team Lead
Lululemon Athletica
10.2019 - 06.2021
- Successfully executed merchandising strategies utilizing experience, modules, and other resources to achieve optimal store aesthetic to drive sell-through.
- Designed strategic display outfits based on current trends that increased stores quarterly units per transaction by 38%, and led region.
- Trained and developed 20+ team members in visual merchandising principles and product displays gold standard.
Educator
Lululemon Athletica
10.2017 - 07.2019
- Executed exceptional product knowledge in every guest interaction through technical product education and personal experience.
- Achieved semiannual sales comp of 7% on outerwear through training and scenarios when appointed as outerwear lead for store.
- Provided positive first impressions to welcome existing, new and potential guests.
- Handled guest relations issues, enabling quick resolution and guest satisfaction.
Education
Bachelor of Business Administration And Marketing - Business
NAIT
Edmonton, AB04.2020
Skills
- Connector- Built and fostered trusting relationships with team members which allowed for deeper sense of belonging and collaboration
- Teacher- Hired and trained 50 associates, developing them into productive team members with exceptional product knowledge
- Pioneer/Optimizer- Optimized store layout during holiday season to increase floor capacity by 18% that supported store in reaching yearly sales target
- Problem Solver- Analyzed sales data, including pricing strategies, to create new strategy that increased inventory turnover ratio and exceeded sales forecast
- Team Leadership- Proven leadership developed through managing over 100 employees
- Detail Oriented- Created and led men's department team to elevate attention to detail of product knowledge Also achieved quarterly sales comp of 13%
Certification
- Leadership Development Stanford University Graduate School of Business: Communicating Persuasively & Building Trust (October 2021)
Hobbies
- Boxing enthusiast and trainer
- Mixologist lover
- Snowboarding
- Travelling
Timeline
Digital Sales Team Lead
Lululemon
11.2023 - Current
Guest Quality Assurance Support
Lululemon Athletica
11.2022 - 11.2023
Store Inventory Lead
Lululemon Athletica
01.2022 - 11.2022
Visual Merchandising Team Lead
Lululemon Athletica
10.2019 - 06.2021
Key Leader
Lululemon Athletica
07.2019 - 11.2022
Educator
Lululemon Athletica
10.2017 - 07.2019
Bachelor of Business Administration And Marketing - Business
NAIT