Summary
Overview
Work History
Education
Skills
Timeline
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Connor Lucente

Surrey

Summary

Driven Police and Fire Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of CAD systems, radio etiquette and prioritizing issues. Dedicated to efficiency and reliability in a fast paced team environment.

Overview

6
6
years of professional experience

Work History

Air Traffic Controller

Nav Canada
03.2025 - Current
  • Coordinated aircraft movements to ensure safe landings and takeoffs.
  • Monitored flight paths using radar systems for optimal air traffic flow.
  • Communicated with pilots to relay critical information and instructions.

Alarm Dispatcher

Saanich Fire Department
05.2022 - 03.2025
  • Directed dispatching, routing and tracking of various apparatus.
  • Kept detailed track of apparatus on active-calls
  • Maintained updated and detailed records of calls in electronic database.
  • Closely monitored dispatch board to triage and prioritize any incoming calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.

Police Dispatcher

E-Comm911
06.2019 - 01.2023
  • Operated telephone and radio equipment to receive requests and reports from police officers.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Familiar with CPIC and Prime to add or confirm any requests from members and to liaison with other departments.
  • Received 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma - Emergency Medical Responder

Justice Institute of British Columbia
01.2019

Diploma - Bridge Watchman Program

British Columbia Institute of Technology
03.2017

Skills

  • CPR Certified
  • Passion for Health and Fitness
  • Punctual and Dependable
  • Client Rapport-Building
  • Prioritizing Situations
  • Attention to Detail
  • Analytical Thinking
  • Coaching and Mentoring

Timeline

Air Traffic Controller

Nav Canada
03.2025 - Current

Alarm Dispatcher

Saanich Fire Department
05.2022 - 03.2025

Police Dispatcher

E-Comm911
06.2019 - 01.2023

Diploma - Bridge Watchman Program

British Columbia Institute of Technology

Diploma - Emergency Medical Responder

Justice Institute of British Columbia

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Connor Lucente