Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Samantha Emery

Hamilton,Ontario

Summary

I am a reliable university graduate with outstanding customer service and multi-tasking skills, which will contribute to a positive work environment for customers and fellow employees. I am a punctual and great employee that strives by contributing to a team, while upholding leadership and the overall drive to the organizations' success.

Overview

7
7
years of professional experience

Work History

Receptionist

Heron Creek Yoga & Fitness
09.2022 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Proficient in the MindBody software and website.
  • Corresponded with clients through email, telephone, and social media.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Resolved customer problems and complaints.

Private Banking Associate

RBC Wealth Management
05.2022 - 09.2022
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Researched account information regarding loans and deposits.
  • Ordered checks and conducted additional special services for customers.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Adhered to bank and legal guidelines for reporting and money handling.
  • Built positive relationships with coworkers and clients.

Assistant Head Cashier

Tony's NoFrills
02.2017 - 05.2022
  • While working at Tony's NoFrills, I was hired as a cashier and worked my way up to working in the cash office, which not only brought me greater responsibility, but has also made me proficient in customer service, team building and collaboration
  • Some of my responsibilities include:
  • Training new cashier team members
  • Helped customers complete purchases, locate items and join our PC Optimum rewards program
  • Cleaned and sanitized cashier workstation and scanning area
  • Helped clients transport large or bulky items into vehicles
  • Worked as head cashier during most of my shifts while my manager was not in the store, handled customer concerns and questions as well as accounted for some paperwork and counting of money throughout the cash office
  • Completing transactions and deposits throughout the cash office
  • Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Arts - Honours English, Environment And Society

McMaster University
Hamilton, ON

High School Diploma -

Bishop Tonnos Catholic Secondary School
Ancaster, ON

Skills

  • Problem Solving
  • Reliable and Responsible
  • Cash Handling
  • Customer Service
  • Employee Training
  • Detail-Oriented
  • Cooperative Attitude
  • Adaptable and Flexible
  • Project Management
  • Active Listening
  • Team Collaboration
  • Team Leadership
  • Goal Setting and Achievement
  • Verbal and Written Communication

Volunteer Experience

  • Sam Piercey Foundation Annual Fundraiser (5 years in a row)
  • HWCDSB Classroom Volunteer (Highschool and Grade 1)
  • Age-On Program Volunteer

Timeline

Receptionist

Heron Creek Yoga & Fitness
09.2022 - 09.2023

Private Banking Associate

RBC Wealth Management
05.2022 - 09.2022

Assistant Head Cashier

Tony's NoFrills
02.2017 - 05.2022

Bachelor of Arts - Honours English, Environment And Society

McMaster University

High School Diploma -

Bishop Tonnos Catholic Secondary School

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Samantha Emery