Summary
Overview
Work History
Education
Skills
Certification
Hobbies/Passions
Timeline
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Connor Hencher

Summary

Highly determined and collaborative person with a strong skill set in marketing strategies and problem-solving. Adept at providing exceptional customer service and effectively managing administrative tasks to drive sales and enhance customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales and Marketing Associate/Warehouse Manager

Welfoods Ltd.
07.2020 - Current
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate product recommendations/services.
  • Focused on retail store connections, increasing partners by 25%.
  • Established and maintained relationships with large food processors, generating +200,000kg of additional cheese sales yearly.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Established and maintained relationships with dairy import license holders to purchase additional Quota for Welfoods.
  • Implemented marketing strategies to generate leads and increase sales revenue through website generation.
  • Managed all aspects of warehouse operations, including inventory management, safety protocols, and logistics coordination, ensuring efficient and cost-effective distribution processes.


Student Recruitment Associate

Niagara College
04.2019 - 03.2020
  • Successfully planned and executed a wide range of events both on campus and across Ontario to market Niagara College to potential students.
  • Collaborated with other departments within the College to assist with the creation of engaging and accurate material for Student Recruitment events.
  • Gained proficiency in using CRM systems, with a focus on Salesforce, to manage student information
    and event data effectively.
  • Managed the college information center fielding inquiries from students and visitors. Prioritizing excellent customer service.
  • Conducted engaging and informative college tours/information sessions, honing public speaking and presentation skills through daily interactions with diverse groups of prospective students and families.

Jr. Sales Associate/Customer Service Representative

Welfoods Ltd.
05.2018 - 08.2018
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered constant flow of customer calls. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Assisted with Lead generations through cold calling 5-10 businesses daily.
  • Actively participated in team meetings, offering valuable input and contributing to a harmonious and goal-oriented work environment.

Education

Advanced Diploma (co-op) - Marketing

Niagara College
Niagara-on-the-Lake, ON, CA
04.2020

Skills

  • Problem-Solving
  • Collaborative
  • Emotional-Intelligence
  • Determined
  • Marketing
  • CRM Software
  • Attention to Detail
  • Administrative

Certification

SEO: Optimize Your Social Media Platforms Marketing Analytics: Setting and Measuring KPIs
Business Analytics: Marketing Data

Writing a Marketing Plan
Marketing Foundations: Analytics

Marketing Foundations: Consumer Behaviour
Excel for Marketers

Hobbies/Passions

Physical Fitness

Rec Hockey

Zoology Enthusiast

Timeline

Sales and Marketing Associate/Warehouse Manager

Welfoods Ltd.
07.2020 - Current

Student Recruitment Associate

Niagara College
04.2019 - 03.2020

Jr. Sales Associate/Customer Service Representative

Welfoods Ltd.
05.2018 - 08.2018

Advanced Diploma (co-op) - Marketing

Niagara College

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Connor Hencher