Connor Hencher
Summary
Highly determined and collaborative person with a strong skill set in marketing strategies and problem-solving. Adept at providing exceptional customer service and effectively managing administrative tasks to drive sales and enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales and Marketing Associate/Warehouse Manager
Welfoods Ltd.
07.2020 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate product recommendations/services.
- Focused on retail store connections, increasing partners by 25%.
- Established and maintained relationships with large food processors, generating +200,000kg of additional cheese sales yearly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Established and maintained relationships with dairy import license holders to purchase additional Quota for Welfoods.
- Implemented marketing strategies to generate leads and increase sales revenue through website generation.
- Managed all aspects of warehouse operations, including inventory management, safety protocols, and logistics coordination, ensuring efficient and cost-effective distribution processes.
Student Recruitment Associate
Niagara College
04.2019 - 03.2020
- Successfully planned and executed a wide range of events both on campus and across Ontario to market Niagara College to potential students.
- Collaborated with other departments within the College to assist with the creation of engaging and accurate material for Student Recruitment events.
- Gained proficiency in using CRM systems, with a focus on Salesforce, to manage student information
and event data effectively. - Managed the college information center fielding inquiries from students and visitors. Prioritizing excellent customer service.
- Conducted engaging and informative college tours/information sessions, honing public speaking and presentation skills through daily interactions with diverse groups of prospective students and families.
Jr. Sales Associate/Customer Service Representative
Welfoods Ltd.
05.2018 - 08.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Assisted with Lead generations through cold calling 5-10 businesses daily.
- Actively participated in team meetings, offering valuable input and contributing to a harmonious and goal-oriented work environment.
Education
Advanced Diploma (co-op) - Marketing
Niagara College
Niagara-on-the-Lake, ON, CA04.2020
Skills
- Problem-Solving
- Collaborative
- Emotional-Intelligence
- Determined
- Marketing
- CRM Software
- Attention to Detail
- Administrative
Certification
SEO: Optimize Your Social Media Platforms Marketing Analytics: Setting and Measuring KPIs
Business Analytics: Marketing Data
Writing a Marketing Plan
Marketing Foundations: Analytics
Marketing Foundations: Consumer Behaviour
Excel for Marketers
Hobbies/Passions
Physical Fitness
Rec Hockey
Zoology Enthusiast
Timeline
Sales and Marketing Associate/Warehouse Manager
Welfoods Ltd.
07.2020 - Current
Student Recruitment Associate
Niagara College
04.2019 - 03.2020
Jr. Sales Associate/Customer Service Representative
Welfoods Ltd.
05.2018 - 08.2018
Advanced Diploma (co-op) - Marketing
Niagara College
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