Connor Gordon
Whitby,Canada
Summary
With almost 2 years of experience in a high-volume warehouse as well as 4 years of front-facing customer service have ingrained a strong work ethic of courtesy, efficiency, accuracy and speed in navigating any workplace, as well as providing outstanding service to customers.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Lead Online Returns Warehouse / Shipper & Receiver
Vitaly Jewellery
01.2023 - 01.2025
- Picked, packaged and shipped high-volume orders in the warehouse utilizing ShipStation & Shopify, shipping up to 300 orders per day with the highest accuracy
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Demonstrated adaptability and flexibility, taking on additional responsibilities during peak periods to ensure the team met all objectives.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Picked large store orders to be sent to 2 retail locations, quality checking and ensuring all requested products were the correct SKU, quantity & in sellable condition
- Collaborated heavily with the customer service team to ensure a smooth, efficient process of returned goods, as well as reliably picking and reshipping exchanges or customer service flagged orders
- Received incoming shipments directly from suppliers, organizing and sorting heavy boxes to be quality assured and put back out on warehouse shelves for sale online
- Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.
- Trained new employees on warehouse procedures, ensuring efficient integration into the team while maintaining high productivity levels.
Bartender/Server
Against the Grain/Pie Bar
08.2021 - 01.2023
- Operated and serviced the entire bar individually under high volume order/stress situations, using time management, organization, as well as prioritizing tasks given by either management, myself, or customer requests
- Spent time in every role within the industry Front of House and Back of House; fast learning achiever, able to retain information given and execute according to plan, able to multitask.
- Deeply ingrained customer service sensibilities: a fast-paced workplace paired with high-stress levels has built a quick-thinking response to adverse interactions and the ability to diffuse difficult situations
- Adaptable to any environment, team-based synergy was a focus as cooperation was essential to running a functional bar & restaurant, ensuring no customer was without service
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Associate
Eddie Bauer
01.2018 - 01.2021
- First-rate customer service provided to clientele, building long-lasting relationships with customers to boost brand loyalty and offer a meaningful experience in the store
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- 3 Years of retail experience covering customer service, stock, cashier, POS, mobile ordering, loss prevention and other store duties/tasks
- Top performing sales associate: lead fellow associates in sales, items sold per transaction, as well as membership registrations for our customer loyalty program
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Education
High School Diploma -
Durham Alternative Secondary School
Oshawa, On01.2017
Diploma - Fashion Management
George Brown College
Toronto, ON01.2023
Skills
- POS/Cash Handling experience
- Stock experience in receiving product and replenishing merchandise on shelves
- Detail-oriented, Strong Communication Skills
- Team Player
- Adaptable, Reliable
- Order picking
- Shipping and receiving
- Heavy lifting
- Package preparation
- Handheld scanner operation
- SOP implementation
- Teamwork and collaboration
- Time management
- Excellent communication
Timeline
Lead Online Returns Warehouse / Shipper & Receiver
Vitaly Jewellery
01.2023 - 01.2025
Bartender/Server
Against the Grain/Pie Bar
08.2021 - 01.2023
Associate
Eddie Bauer
01.2018 - 01.2021
High School Diploma -
Durham Alternative Secondary School
Diploma - Fashion Management
George Brown College
Similar Profiles
Nathan LyonsNathan Lyons
Account Manager at Vitaly HealthAccount Manager at Vitaly Health
Arlethe DavilaArlethe Davila
Graduate Medical Tecnology at Vitaly Health And Aesthetics ClinicGraduate Medical Tecnology at Vitaly Health And Aesthetics Clinic
Mohammadreza KatebsafaMohammadreza Katebsafa
Accessory Store Manager at vitaly galleryAccessory Store Manager at vitaly gallery
RYAN J. COLEMANRYAN J. COLEMAN
Cinematographer at Taqqut ProductionsCinematographer at Taqqut Productions
Rajkanna KandasamyRajkanna Kandasamy
Chef at Sunfire Allday BreakfastChef at Sunfire Allday Breakfast