Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Connor Gong

Connor Gong

Markham,ON

Summary

Detail-oriented and self-motivated accounting professional with a strong background in financial management. Proficient in using software like Sage 50 and Microsoft Office to improve efficiency. Proven track record of independently managing projects, highlighting exceptional organizational skills. Bilingual in Mandarin and English, with diverse experience in delivery driving, customer service, revenue calculation, barista work, supermarket operations, and restaurant service.

Overview

4
4
years of professional experience

Work History

Barista Shift Supervisor

XINGFUTANG DRINK CANADA FRANCHISE INC.
11.2021 - 03.2022
  • Supervise and lead daily operations in a busy bubble tea shop, ensuring exceptional customer service and high product quality.
  • Prepare a wide range of milk tea and specialty drinks according to standardized recipes and customized orders.
  • Train, schedule, and supervise barista team; participate in hiring and onboarding of new staff.
  • Manage shift duties, assign responsibilities, and monitor team performance to ensure operational efficiency.
  • Plan and execute in-store promotions to increase sales and customer engagement.
  • Manage the shop’s social media accounts, create engaging content, and respond to customer inquiries online.
  • Monitor inventory levels and place supply orders with vendors to ensure consistent stock availability.
  • Handle customer feedback and resolve complaints in a professional and timely manner.
  • Maintain high standards of cleanliness, hygiene, and safety as per local health regulations.
  • Perform opening and closing duties, including cash handling, end-of-day sales reporting, and POS system operation.

Supervisor

Youth BBQ
05.2022 - 02.2023
  • Supervise daily operations of front-of-house and back-of-house staff to ensure smooth service and high customer satisfaction.
  • Train, mentor, and evaluate new and existing employees to maintain consistent service quality.
  • Handle customer inquiries and resolve complaints promptly and professionally.
  • Prepare and manage staff schedules based on peak business hours and labor budgets.
  • Monitor inventory levels, place supply orders, and minimize waste through proper stock rotation.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Assist in opening and closing procedures, including cash handling and daily reporting.
  • Collaborate with kitchen and service teams to ensure efficient food preparation and timely service.

Store Manager

MLGB HOT POT
03.2023 - 10.2023
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Kitchen Expeditor

Hui's Wontons
12.2023 - 07.2024
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Played key role in bolstering high-end dining experience by optimizing resources allocation.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Maintained composure and work quality while under stress.

Delivery Driver(Part-time)

Herdwish
11.2020 - 06.2021
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Delivery Driver

Uber Eats
02.2023 - 11.2023
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.

Education

Diploma - Business Administration-Accounting Program

Northern Alberta Institute of Technology
Edmonton, Alberta
05.2021

Skills

  • Workflow optimization
  • Task delegation
  • Fast-paced environment
  • Stress tolerance
  • Order accuracy
  • Guest needs assessment
  • Team member training
  • Quality control
  • Mail handling
  • Call handling
  • Meeting planning
  • Filing and data archiving

Languages

English
Chinese (Mandarin)

Timeline

Kitchen Expeditor

Hui's Wontons
12.2023 - 07.2024

Store Manager

MLGB HOT POT
03.2023 - 10.2023

Delivery Driver

Uber Eats
02.2023 - 11.2023

Supervisor

Youth BBQ
05.2022 - 02.2023

Barista Shift Supervisor

XINGFUTANG DRINK CANADA FRANCHISE INC.
11.2021 - 03.2022

Delivery Driver(Part-time)

Herdwish
11.2020 - 06.2021

Diploma - Business Administration-Accounting Program

Northern Alberta Institute of Technology

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Connor Gong