Connor Field
Fountain Valley
Summary
Results-driven customer service representative with over five years of experience in retail, recognized for delivering exceptional customer experiences and resolving conflicts effectively. Achieved a 25% increase in customer retention through prompt and efficient complaint resolution. Promoted to lead associate for consistently exceeding sales targets and maintaining a 95% customer satisfaction score.
Overview
11
11
years of professional experience
Work History
Server
Fishbar Manhattan
08.2023 - 11.2024
- Take orders for tables
- Provide excellent customer service
- Provide knowledge on bar and food menu
Packaging
Warehouse
03.2023 - 08.2023
- Organize and package items
- Wrap packages onto pallets for outsourcing
Retailer
Tilly’s
08.2017 - 02.2023
- Organize clothes by brand
- Assist customers with clothing options to their liking
- Check out orders
File Clerk
Tobin lucks LLP
07.2013 - 07.2017
- Organize files by name
- Prioritize mail
- Take phone calls for attorneys
Education
Trained Actor -
The Frisch Studio
07.2018
Marketing
Santa Ana College
Santa Ana, CA06-2027
Skills
- Highly regarded for focus, integrity, reliability, exceptional effort and engaging personality
- Highly organized and detail oriented, with the ability to handle multiple tasks in a fast paced environment
- Easy to work and get along with and create a positive experience for customers
Timeline
Server
Fishbar Manhattan
08.2023 - 11.2024
Packaging
Warehouse
03.2023 - 08.2023
Retailer
Tilly’s
08.2017 - 02.2023
File Clerk
Tobin lucks LLP
07.2013 - 07.2017
Trained Actor -
The Frisch Studio
Marketing
Santa Ana College