Connor Camick

- Working with the Senior Specialist, Enforcement to develop monthly and seasonal work plans.

- Assist in preparing schedules and patrol priorities in the absence of the Senior Specialist, Enforcement.

- Train and maintain development of Conservation Security Officers.

- Works with Conservation Park Superintendents to support park programming during peak times.

- Providing information to visitors regarding park programs, rates, fees, and activities.

- Receiving and responding to visitor concerns, complaints.

- Responding to and addressing reports of compliance violations while working to ensure safety of visitors.

- Parking lot management and traffic control in Conservation Areas as well as crowd control and visitor flow support.

- Educate and promote compliance with the Conservation Authorities Act and Trespass to Property Act.

- Prepare documents for supervisors and court submission.

- Perform scheduled and irregular patrols of Conservation Areas by means of hiking, cycling, boating and driving.

- Written document Warning Notice issuance for guests not following rules and regulations.

- Performing Search and Rescues, on foot and by boat.

- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

- Communicated effectively with upper management, team members, and customers to keep everyone informed.

- Established positive relationships with customers and colleagues through high standards of customer service.

- Reporting suspicious activities and persons to Supervisors as well as Law Enforcement.

- Acted quickly during emergency situations to reduce opportunity for damage and injury.

- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

- Updated shift logs and produced daily reports to document security activities and specific incidents.

- Lead by example and providing ongoing coaching, training and motivation to the department's Event Security Staff.

- Ensuring the safety of fans and employees and stakeholders through effective crowd management.

- Communicate positively and professionally with all staff and fans and stakeholders.

- Utilizing a "one team" approach and ensuring departmental integrity and winning vision delivered.

- Ensuring adherence by fans and employees and stakeholders of MLSE policies and procedures.

- Ensuring timely and effective reporting and follow up on all incidents.

- Communicating with third-party contractors including, security, and Paid-Duty Police Officers.

- Maintaining an understanding of Event Security Staff Collective Bargaining Agreements in place and fostering positive employer/employee relations accordingly.

- Adhere to MLSE service standards, policies and procedures.

- Work in compliance with the provisions of the Occupational Health & Safety Act, Liquor License Act, and Trespass to Property Act.

- Following procedures and protocols towards removal of patrons from venue.

- Front of House and Back of House support, which include close protection, and escorting of VIP's and performers and professional athletes.

- Works with Conservation Park Superintendents to support park programming during peak times.

- Providing information to visitors regarding park programs, rates, fees, and activities.

- Receiving and responding to visitor concerns, complaints.

- Responding to and addressing reports of compliance violations while working to ensure safety of visitors.

- Parking lot management and traffic control in Conservation Areas as well as crowd control and visitor flow support.

- Educate and promote compliance with the Conservation Authorities Act and Trespass to Property Act.

- Prepare documents for supervisors and court submission.

- Perform scheduled and irregular patrols of Conservation Areas by means of hiking, cycling, boating and driving.

- Customer Service based, Applying and enforcement of local venue rules, local bylaws and laws.

- Greet and searching of fans and belongings upon entry, Metal detector monitoring, Handheld metal detector usage.

- Roaming venue grounds, Responding to calls for assistance or help, De-escalation as needed, Problem solving and investigating and Access control. Removal of patrons not following rules or commands.

- Report writing, Proficient in radio-communication usage.

- Front of House and Back of House support. On-Court and Court-side close protection, and escorting of VIP's and performers and professional athletes.

- Customer Service based, Applying and enforcement of local venue rules, local bylaws and laws, Greeting and searching of fans and belongings upon entry.

- Roaming venue grounds, Responding to calls for assistance or help, De-escalation as needed, Problem solving and investigating. Removal of patrons not following rules or commands.

- Access control, Report writing, proficient in radio-communication usage.

- Front of House and Back of House experience, including at times close protection of artists and dressing rooms.