Connor Bryson
Aspiring Training And Development Specialist
Roseville
Summary
Dynamic and results-driven professional with extensive experience at TopGolf, excelling in guest service and operations management. Proven track record in enhancing team performance through effective coaching and training delivery. Skilled in resolving customer complaints and fostering a collaborative work environment, ensuring exceptional guest relations and satisfaction.
Overview
5
5
years of professional experience
Work History
Server/Team Lead/Training Lead
TopGolf
08.2020 - Current
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Developed customized learning modules for diverse team members, maximizing skill acquisition and retention.
- Provided one-on-one coaching to employees seeking additional support or guidance in their roles, fostering growth and improvement.
- Managed logistics for in-person training sessions, ensuring smooth delivery of content and seamless participant experience.
Education
Bachelor of Science - General Management
Sacramento State
Sacramento, CA 05.2001 -
Skills
Guest service
Guest relations management
Salesmanship
Operations management
Coaching and mentoring
Performance monitoring
Training delivery
Onboarding programs
Scheduling
Timeline
Server/Team Lead/Training Lead
TopGolf
08.2020 - Current
Bachelor of Science - General Management
Sacramento State
05.2001 -
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