Connor Britnell
North Vancouver,British Columbia
Summary
Experienced professional with a strong work ethic and diverse skill set. Multiple years in the home service industry managing my own business has given me great interpersonal and problem solving abilities. Part time seasonal jobs in ski shops during the off season kept me busy and provided me with useful skills in the retail/rental industry as well.
Overview
4
4
years of professional experience
Work History
Owner/Operator
Student Works Painting
North Vancouver, British Columbia
01.2021 - 09.2024
- Managed recruiting of employees.
- Conducted interviews.
- Trained employees to produce quality work.
- Door-to-door marketing/sales.
- Networking
- Digital marketing.
- Prioritized tasks and managed time to ensure operations ran as efficiently as possible.
- Provided clients with detailed quotes and agreements to guarantee quality and satisfaction in results.
- Resolved complex issues between customers and internal teams in a timely manner.
- Admin and payroll work.
- Provided thorough safety training for employees and oversaw that precautions were taken effectively.
Retail Sales Associate
Swiss Sports Haus
West Vancouver, BC
11.2023 - 02.2024
- Stocked shelves with merchandise according to company standards.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Initiated friendly conversation with customers to determine level of assistance required.
Rental Associate
Grouse Mountain
North Vancouver, BC
11.2020 - 03.2021
- Greeted customers in a friendly and professional manner.
- Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
- Inspected rental equipment for any damage or wear and tear prior to renting out.
- Provided customers with detailed instructions on how to use the equipment safely and effectively.
- Provided helpful advice about nearby restaurants or lodging options for visitors.
- Tracked inventory levels by conducting regular audits of available stock.
- Processed payments for rentals using a point-of-sale system.
- Performed minor repairs to rental equipment such as waxing skis, tightening screws.
- Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations.
Education
Some College (No Degree) - Business
Capilano University
North Vancouver, BCSkills
- Operations Oversight
- Operations Management
- Strategic Planning
- Negotiation
- Staff Training and Development
- Marketing Strategy Development
- Operational Reporting
- Personnel Management
- Problem-Solving
Affiliations
- Skiing
- Mountain biking
- Photography
Timeline
Retail Sales Associate
Swiss Sports Haus
11.2023 - 02.2024
Owner/Operator
Student Works Painting
01.2021 - 09.2024
Rental Associate
Grouse Mountain
11.2020 - 03.2021
Some College (No Degree) - Business
Capilano University
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