Connor Bearden-Norton
Crescent City
Summary
Slot Technician with extensive experience at Redwood Hotel and Casino, excelling in electrical troubleshooting and customer service. Achieved high customer satisfaction by minimizing machine downtime through effective preventive maintenance and technical repairs. Proven ability to enhance gaming experiences while ensuring compliance with gaming regulations and fostering teamwork among colleagues.
Overview
4
4
years of professional experience
Work History
Slot Technician
Redwood Hotel and Casino
08.2021 - 10.2024
- Diagnosed and repaired electronic components of slot machines to ensure optimal functionality.
- Conducted routine maintenance and inspections on gaming devices to enhance reliability and performance.
- Assisted in troubleshooting operational issues, providing timely solutions to minimize downtime.
- Collaborated with team members to streamline repair processes, improving workflow efficiency.
- Maintained accurate records of repairs and maintenance activities within tracking systems.
- Provided training and guidance to new technicians on equipment handling and safety protocols.
- Implemented preventive maintenance schedules to extend lifespan of gaming machines.
- Responded promptly to customer inquiries regarding machine malfunctions, ensuring satisfaction and compliance with regulations.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Conducted routine inspections to verify compliance with gaming control.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Reset and refilled slot machines with tickets and money.
- Cashed out jackpots of up to $Amount and processed proper tax forms to uphold legal requirements.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Explained game instructions and rules to customers.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Cleared and cleaned casino tables, bars and machines.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
Slot Technician
Elk Valley Casino
11.2024 - Current
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Diagnosed and repaired electronic components of slot machines to ensure optimal functionality.
- Conducted routine maintenance and inspections on gaming devices to enhance reliability and performance.
- Assisted in troubleshooting operational issues, providing timely solutions to minimize downtime.
- Collaborated with team members to streamline repair processes, improving workflow efficiency.
- Maintained accurate records of repairs and maintenance activities within tracking systems.
- Provided training and guidance to new technicians on equipment handling and safety protocols.
- Implemented preventive maintenance schedules to extend lifespan of gaming machines.
- Responded promptly to customer inquiries regarding machine malfunctions, ensuring satisfaction and compliance with regulations.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Conducted routine inspections to verify compliance with gaming control.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Reset and refilled slot machines with tickets and money.
- Cashed out jackpots of up to $Amount and processed proper tax forms to uphold legal requirements.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Explained game instructions and rules to customers.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Cleared and cleaned casino tables, bars and machines.
- Preserved safe and clean gaming floor to protect customers and business interests.
Education
High School Diploma - Basic Education
Del Norte Highschool
Crescent City, CA2019
Skills
- Electrical troubleshooting
- Guest service
- Hand tool expertise
- Machine maintenance
- Hardware installation
- Diagnostic skills
- Software configuration
- Service requests
- Preventative maintenance
- Slot machine expertise
- Jackpot payouts
- Technical repair
- Gaming regulations
- Maintenance and repair
- Teamwork and collaboration
- Customer service
- Hand and power tools
- Attention to detail
- Problem-solving abilities
- Payout monitoring
- Loading and unloading
- Reliability
- Machine operation
- Active listening
- Cash handling
- Customer engagement
- Hospitality background
- Flexible schedule
- Installations and repairs
- Stress tolerance
- Conflict resolution
- Basic mechanical skills
- Preventive Maintenance
- Continuous improvement
Timeline
Slot Technician
Elk Valley Casino
11.2024 - Current
Slot Technician
Redwood Hotel and Casino
08.2021 - 10.2024
High School Diploma - Basic Education
Del Norte Highschool
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