Conner Fowler
Ramona
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Tropical Smoothie Cafe
Tahlequah
10.2021 - 10.2025
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on menu items and operational procedures.
- Managed inventory levels and restocked supplies as needed.
- Ensured compliance with health and safety standards during food preparation.
- Facilitated communication between staff and management for smooth operations.
- Assisted in developing staff schedules to meet operational needs.
- Addressed customer concerns promptly to maintain satisfaction levels.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
Education
Epic Charter Schools
Tahlequah, OklahomaSkills
- Cash handling
- Team supervision
- Customer service
- Shift coordination
Languages
English
Native/ Bilingual
Timeline
Shift Leader
Tropical Smoothie Cafe
10.2021 - 10.2025
Epic Charter Schools