Summary
Overview
Work History
Education
Skills
Interest
Timeline
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Connie Ziegler

Summary

Highly dedicated hospitality professional with 25 years of experience in F& B industry. Great multitasker and proven ability to new levels of customer/residents satisfaction & excellence, while working in high-pressure environments. Strong leadership skills, detailed oriented, ready to help team achieve company goals.



Overview

29
29
years of professional experience

Work History

F&B Supervisor

Opal By Element Retirement Living
11.2019 - 05.2024
  • Supportive and collaborative team player with attention to detail, passion for helping our residents and staff, ability to work well under pressure to maintain positive customer experiences and complete daily tasks on hand.
  • Oversee day-to-day operations, managing & supervising employees and scheduling.
  • Handle resident inquiries, and booking special events
  • Prepare weekly menus and orders, implementing company systems & standards guidelines

Server

Rideau Retirement Residence
02.2018 - 11.2019


  • Served food and beverages promptly with focused attention to residents needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.


General Manager

White Spot Restaurant Ltd
03.2015 - 10.2016
  • Managed forecast, budget & set targets, employee recruiting, training, reviews & schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with customers, while maintaining our quality restaurants standards, which helped enhance company reputation & loyalty.

Owner

Co-Zi On Fraser Cafe
09.2012 - 06.2015
  • Built and operated a new restaurant from the ground up
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
  • Oversaw daily operations, social media, promoting & staffing.

Server

Poor Italian Ristorante
12.2011 - 07.2012

Supervisor/Server

Il Giardiono Di Umberto Ristorante
10.2008 - 11.2010

Supervisor/Server

Listel Hotel, Odoul's Restaurant & Bar
06.1998 - 05.2008

Server/Room Attendant

Sheraton Wall Centre Hotel
05.1995 - 08.1999

Education

Business Administration, Sales & Marketing

Pitman Business College
Vancouver, BC
09.1996

Marketing - Sales Skills Training

Training Centre & Education
Vancouver, BC
01.1994

High School Diploma -

Sir Charles Tupper High School
Vancouver, BC
07.1985

Skills

  • Food and Beverage Operations
  • Recruiting, Training, & Scheduling Staff
  • Bookings Private & Corporate Events
  • Designs Menus & Special presentation
  • Maintain High Standard of Customer Excellence

Interest

  • Enjoys sports such as ladies fastball, slow pitch, pickleball, and golf.
  • Enthusiastic about outdoor activities including camping, hiking, and traveling

Timeline

F&B Supervisor

Opal By Element Retirement Living
11.2019 - 05.2024

Server

Rideau Retirement Residence
02.2018 - 11.2019

General Manager

White Spot Restaurant Ltd
03.2015 - 10.2016

Owner

Co-Zi On Fraser Cafe
09.2012 - 06.2015

Server

Poor Italian Ristorante
12.2011 - 07.2012

Supervisor/Server

Il Giardiono Di Umberto Ristorante
10.2008 - 11.2010

Supervisor/Server

Listel Hotel, Odoul's Restaurant & Bar
06.1998 - 05.2008

Server/Room Attendant

Sheraton Wall Centre Hotel
05.1995 - 08.1999

Business Administration, Sales & Marketing

Pitman Business College

Marketing - Sales Skills Training

Training Centre & Education

High School Diploma -

Sir Charles Tupper High School

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Connie Ziegler