Connie Ward
GARDEN GROVE
Summary
To obtain a promotional position that allows me to expand my responsibilities, contribute at a higher level, and continue growing professionally within the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Police Records Supervisor
Tustin Police Department
Tustin, CA
01.2021 - Current
- Supervised records management operations to ensure compliance with legal standards, Department policies, and regulatory requirements.
- Led and supported staff in the processing, maintenance, and accuracy of police reports and records management systems.
- Implemented and facilitated training programs on records management software and office procedures, improving operational efficiency and staff proficiency.
- Coordinated audits of police records to identify discrepancies, maintain documentation integrity, and ensure accurate recordkeeping practices.
- Maintained compliance with Department of Justice regulations and reporting requirements.
Management Assistant
Tustin Police Department
Tustin, CA
09.2019 - 10.2021
- Maintained compliance with SB1421 regulations and records disclosure requirements.
- Responded to inquiries from the District Attorney’s Office by providing accurate information and resolving issues in a timely manner.
- Implemented streamlined document-handling procedures that improved operational efficiency across departments.
- Trained and mentored new clerks on office procedures, records management practices, and software systems.
- Demonstrated strong multitasking and organizational skills by managing multiple priorities while meeting deadlines and maintaining accuracy.
POLICE RECORDS LEAD
City of Tustin Police Department
Tustin, CA
10.2017 - 09.2019
- Prepared, processed, and retrieved police records and data for internal use and public requests.
- Assisted the public and law enforcement agencies in person and by phone, responding to inquiries, complaints, and requests while providing guidance on departmental procedures, regulations, and criminal records.
- Directed callers to appropriate personnel or departments as needed.
- Performed criminal booking procedures, including photographing and fingerprinting detainees or arrestees.
- Assisted the Supervisor with preparation of monthly reports.
- Maintained and monitored PEBT machines to ensure operational readiness.
- Assigned cases to traffic officers and closed completed cases following supervisor direction.
- Prepared records for prosecution, warrant court packages, and arrangement letters.
- Supported officers with Brazos and Crossroads systems to facilitate case management and information access
POLICE RECORDS SPECIALIST
City of Tustin Police Department
Tustin, CA
04.2013 - 10.2017
- Prepared, processed, and retrieved police records and data for internal use and public requests.
- Assisted the public and law enforcement agencies in person and by phone, responding to inquiries, complaints, and requests while providing guidance on departmental procedures, regulations, and criminal records.
- Directed callers to appropriate personnel or departments as needed.
- Performed criminal booking procedures, including photographing and fingerprinting detainees or arrestees.
- Assisted the Supervisor with preparation of monthly reports.
- Maintained and monitored PEBT machines to ensure operational readiness.
- Assigned cases to traffic officers and closed completed cases following supervisor direction.
- Prepared records for prosecution, warrant court packages, and arrangement letters.
- Supported officers with Brazos and Crossroads systems to facilitate case management and information access
OFFICE ASSISTANT
City of Tustin City Clerk's Office
Tustin, CA
11.2012 - 04.2013
- Managed incoming calls through the main City line, providing primary assistance to callers and visitors at the public counter.
- Assisted in the preparation, collation, and distribution of City Council agenda packets.
- Coordinated with City departments to ensure agenda items were submitted on time and met required formatting standards.
- Prepared Resolutions, Ordinances, and meeting Minutes for official signatures and archival storage.
- Maintained official records and files in compliance with the City’s Records Retention Schedule and archival procedures.
Skills
- Team management
- Policy enforcement
- Records management
- Confidentiality
- Teamwork and collaboration
- Multitasking and organization
Certification
- Leadership Development in Public Agencies California State University Fullerton
Timeline
Police Records Supervisor
Tustin Police Department
01.2021 - Current
Management Assistant
Tustin Police Department
09.2019 - 10.2021
POLICE RECORDS LEAD
City of Tustin Police Department
10.2017 - 09.2019
POLICE RECORDS SPECIALIST
City of Tustin Police Department
04.2013 - 10.2017
OFFICE ASSISTANT
City of Tustin City Clerk's Office
11.2012 - 04.2013
Awards/Recognitions
Tustin Police Department - Supervisor of the Year - 2021, 2022, 2023, & 2024, Tustin Police Department - Dedication & Professionalism Employee of the Year - 2018 & 2020, Tustin Police Department - Officer of the Month - May, 2015