Connie Pascua

• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Maximized rental income while minimizing expenses through effective planning and control.
• Collected and maintained careful records of rental payments and payment dates.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

48 units

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Trained new employees on proper protocols and customer service standards.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

24 units

• Handled 15 Burger King restaurants in Bahrain.
• Trained new hires to perform cross-training exercises with experienced workers.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.