Connie Paiva

Hi, I’m Connie. I am excited about helping your business succeed as a dedicated virtual assistant. I am a voracious reader and continuous learner. I bring creativity, empathy, and a proactive mindset to every project. My calling to this field stems from my natural ability to solve problems and support others, a quality confirmed by my ISFJ-A personality type.

With over a decade of experience in corporate aerospace, I’ve honed skills in:

• Organizing data with tools like Excel and Word to improve workflows into simple tasks.
• Communicating effectively with cross-functional teams by utilizing email and document processes.
• Problem-solving, planning, and delivering results by conveying a story with spreadsheets and graphs into presentations.

To expand on my skills and to feed into my desire for learning. I earned certification in Google Digital Marketing and E-commerce, where I gained hands-on practice in email marketing, analytics, and customer engagement. I leverage tools like Canva and social media platforms to build customer loyalty and a positive online presence.

In my previous role as a customer service remote agent, I was able to:

• Actively listen with empathy to meet diverse needs.
• Resolve issues through clear communication and negotiation.
• Document feedback and collaborate virtually using platforms like Zoom.

My experience and constant learning have given me strong skills and abilities as a virtual assistant. I am detail-oriented and enjoy tackling tasks, big or small. I am enthusiastic about making a meaningful impact and contributing my skills and dedication to your business's success.

Google Digital Marketing & Ecommerce Certification-Completed June 2024

Google IT Support Certification- Completed April 2024

Becoming a Good listener

Excellent Customer Service

Controlling Conflict Stress 

Google  Docs & Sheets