Connie Massan

• Facilitated sessions using Reiki techniques to promote relaxation and balance.
• Provided some counselling while in Reiki sessions to give emotional support

Assisted student loan holders with managing loan disbursement ,confirmation of enrollment, and payments.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Interviewed counsellors and instructors at the school or community over Zoom, regarding recruting and retaining students

• Assisted clients with daily living activities, ensuring comfort and safety.
• Provided emotional support, fostering trust and enhancing client well-being.

Facilitated the process for first Nation Students to gain funding for post secondary education & training in various fields .

Provided counselling & supports to students from 11 northern Manitoba communites.

Met regularly with community representatives to assess student files & met with students on a regular basis