Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Connie Ler

Surrey,BC

Summary

Self-directed [Job Title] with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

39
39
years of professional experience

Work History

Branch Manager

Panasia Holidays
02.2021 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Assessed employee performance and developed improvement plans.
  • Consulted customers to boost product sales and services.

Travel Consultant

Thai Airways
07.1985 - 09.1990
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.

Education

Tourism -Travel Studies

Canadian Travel And Tourism College
Surrey
07.2001

Banking And Finance

Canadian Bank Teller
Vancouver, BC
03.1993

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Client Relationship Management
  • Verbal/written communication
  • Sales professional
  • Work Prioritization
  • Friendly
  • Cash handling expertise
  • Banking
  • Sales management

Languages

English
Professional Working
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Professional Working
Malay
Professional Working

Timeline

Branch Manager

Panasia Holidays
02.2021 - Current

Travel Consultant

Thai Airways
07.1985 - 09.1990

Tourism -Travel Studies

Canadian Travel And Tourism College

Banking And Finance

Canadian Bank Teller
Connie Ler