Connie Kropf
Okotoks,AB
Summary
Proven leader and efficient multitasker, adept in HIPAA compliance and patient relations, honed at Foothills Family Medical Centre and Romar. Excelled in EMR software integration, significantly enhancing medical records maintenance. Demonstrated exceptional team leadership, streamlining operations to exceed project targets while maintaining high safety standards. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Foothills Family Medical Centre
2015.09 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used WOLF to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Directed patients to exam rooms, checked vitals, fielded questions, and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted 14 doctors and 12 residents with managing medication refills and clarifications
- Dealt with daily Alberta Blue Cross special authorization forms
- Communicated Lab results to patients and drug dosing directions as required by doctors.
- Assisted office Manager with all interviewing and hiring processes
- Superuser for new CHR/EMR preparation to transition clinic for new EMR
- Document control. Placing all incoming documents to appropriate charts
- Referrals, sending referrals from doctors to specialists
- Netcare experience
- Placed holter monitors, blood pressure monitors on Referred patients, downloaded data and sent to appropriate doctors or speciaists
- Created Doctor schedules in EMR
Construction Supervisor
Romar
2013.06 - 2015.09
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Identified and eliminated safety risks through additional training.
- Ran multiple pieces of heavy equipment
- Headed the winter Snow crew for Flood Relief Camp
Education
Medical Office Assistant With Unit Clerk 4 - Medical Office Assistant
Academy of Learning College
High River, AB01.2013
Skills
- HIPAA Compliance
- EMR Software
- Computer Skills
- Patient Relations
- Multitasking and Organization
- Attention to Detail
- Understanding of medical ethics
- Understanding of medical terminology
- Team Leadership
- Medical Transcription
- Office Administration
- Physician assistance
- Medical Records Maintenance
- Problem-Solving
Languages
English
Full Professional
Timeline
Medical Office Assistant
Foothills Family Medical Centre
2015.09 - Current
Construction Supervisor
Romar
2013.06 - 2015.09
Medical Office Assistant With Unit Clerk 4 - Medical Office Assistant
Academy of Learning College
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