Overview
Work History
Education
Skills
Languages
Certification
Currentstate - Visastatus
Certifications
Timeline
Generic

Yeseul Kim

Vancouver,BC

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bank Teller

Citibank Korea Inc
Seoul, Republic of Korea
07.2022 - 08.2024
  • As an IT project manager, I completed full-scale project plans with oversight of engineering activities and design processes.
  • Worked as a Customer Experience Associate, Personal Banking Advisor, Financial Advisor, and Financial Planner.
  • Processed customer transactions, including deposits, withdrawals, and account openings, with accuracy and efficiency.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Explained and promoted a variety of banking products and services tailored to customer needs.
  • Collaborated with team members to meet sales targets, and improve customer satisfaction.

Education

Some College (No Degree) -

ILSC
Vancouver, BC

Skills

  • Critical Thinking
  • Financials Analysis
  • Financial Forecasting
  • Client Engagment
  • Customer Complaint Resolution
  • Team Collaboration
  • Cash handling
  • Problem-sovleing
  • Sales and Product Knowledge

Languages

Korean
Native/ Bilingual
Chinese (Mandarin)
Professional
English
Professional

Certification

  • Improved customer satisfaction through effective issue resolution.
  • Contributed to branch sales targets by promoting bank products.

Currentstate - Visastatus

My working holiday visa is valid until 09/18/26

Certifications

  • Certified Bank Teller (CBT)
  • Life Insurance, Indemnity Insurance, Property Insurance

Timeline

Bank Teller

Citibank Korea Inc
07.2022 - 08.2024

Some College (No Degree) -

ILSC

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Yeseul Kim