Yeseul Kim
Vancouver,BC
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller
Citibank Korea Inc
Seoul, Republic of Korea
07.2022 - 08.2024
- As an IT project manager, I completed full-scale project plans with oversight of engineering activities and design processes.
- Worked as a Customer Experience Associate, Personal Banking Advisor, Financial Advisor, and Financial Planner.
- Processed customer transactions, including deposits, withdrawals, and account openings, with accuracy and efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Explained and promoted a variety of banking products and services tailored to customer needs.
- Collaborated with team members to meet sales targets, and improve customer satisfaction.
Education
Some College (No Degree) -
ILSC
Vancouver, BCSkills
- Critical Thinking
- Financials Analysis
- Financial Forecasting
- Client Engagment
- Customer Complaint Resolution
- Team Collaboration
- Cash handling
- Problem-sovleing
- Sales and Product Knowledge
Languages
Korean
Native/ Bilingual
Chinese (Mandarin)
Professional
English
Professional
Certification
- Improved customer satisfaction through effective issue resolution.
- Contributed to branch sales targets by promoting bank products.
Currentstate - Visastatus
My working holiday visa is valid until 09/18/26
Certifications
- Certified Bank Teller (CBT)
- Life Insurance, Indemnity Insurance, Property Insurance
Timeline
Bank Teller
Citibank Korea Inc
07.2022 - 08.2024
Some College (No Degree) -
ILSC