Connie Henson
Devon,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
Work History
Shift Supervisor
Tim Horton
09.2009 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
Assistant Manager
Tim Horton
09.2000 - 02.2008
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Accounting - Business Management/Receptionist
Kingstec
Nova Scotia06.1998
Skills
- Complaint resolution
- Training development aptitude
- Outstanding Customer Service
- Creative problem solving
- Ability to work independently
- Professional telephone demeanor
- Strong communication skills
- Administrative suppprt
- Adaptability
- Focus
- Great motivation
- Leadership
- Order Fulfillment
Timeline
Shift Supervisor
Tim Horton
09.2009 - Current
Assistant Manager
Tim Horton
09.2000 - 02.2008
Accounting - Business Management/Receptionist
Kingstec
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