CONNIE HEINTZ
Customer Service Professional
Waterdown,ON
Summary
Dynamic customer service professional dedicated to exceeding expectations and enhancing the overall customer experience. Proactive in approach while remaining open to guidance and direction, ensuring alignment with team goals. Highly adaptable, accommodating changing shifts and departmental needs to support team success. Committed to effective communication of company policies, fostering adherence while actively seeking opportunities to streamline processes for both customers and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PRO SHOP ASSOCIATE
Carlisle Golf Club
04.2025 - Current
- Checking in golfers for their tee times; processing POS payments
- Booking tee times over the phone and in person.
- Answering clientele questions and complaints
- Relaying company policies to customers
- Balancing POS system with back-end golf accounting system
- Initiated cleaning up the Tee Sheet database reducing multiple profiles for clientele
STARTUP FOUNDER
DIYoffer Inc.
04.2018 - Current
- Developed an alternative real estate platform to assist sellers to sell privately.
- Assisted in design layout of the platform and functionality
- Provided testing and reporting issues that needed to corrected
- Launched in spring of 2023, reaching out to DIY sellers that had posted on Kijiji, Facebook Marketplace, and Craigslist.
CUSTOMER SERVICE REPRESENTATIVE
LCBO
11.2024 - 12.2024
- Fixed Term Contract to cover Christmas and New Year’s Sales
- Assisted customers on cash, and processing POS payments
- Boxing up purchases and helping customers to their vehicle
- Facing product on shelves and maintaining an appealing store
- Assisted customers in finding product and making recommendations
- Balancing cash at the end of the night and preparing bank deposits.
Education
Salesperson License -
Ontario Real Estate License
01.2018
Masters of Business Administration -
University of Fredericton
Fredericton, NB11-2013
Skills
- Customer relationship building
- Cash handling & POS system operation
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Strong communication & interpersonal skills
- Problem-solving
- Teamwork and collaboration
- Strategic thinking
- Phone etiquette
- Process improvements
Certification
- FOOD HANDLER
- January, 2025
Languages
English
Full Professional
Timeline
PRO SHOP ASSOCIATE
Carlisle Golf Club
04.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
LCBO
11.2024 - 12.2024
STARTUP FOUNDER
DIYoffer Inc.
04.2018 - Current
Salesperson License -
Ontario Real Estate License
Masters of Business Administration -
University of Fredericton