Connie D'Auvernay
Hanover,ON
Summary
Talented Deli Manager adept at training employees, leading teams, and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with the opportunity for career advancement with a growing team.
Overview
35
35
years of professional experience
Work History
Deli Manager
Foodland
08.2021 - Current
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Controlled food costs and managed inventory.
Seafood Dept. Manager
Sobeys
04.2013 - 08.2021
- Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
- Increased sales through effective merchandising, attractive displays, and strategic product placement.
- Improved profit margins through effective cost control measures and accurate pricing strategies.
- Developed a well-trained team by conducting regular training sessions on seafood knowledge, safety, and customer service skills.
- Enhanced customer satisfaction by providing knowledgeable assistance and personalized recommendations for seafood selections.
- Maintained high-quality standards by ensuring proper storage, temperature control, and handling of seafood products.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Managed daily work schedules for seafood staff.
- Provided detailed information to customers about available seafood products and self-service items.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Restaurant Manager
McDonald's Restaurant
08.2008 - 04.2013
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Implemented effective inventory control systems to reduce food spoilage and waste
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Senior Restaurant Manager
McDonald's Restaurant
06.1989 - 09.2008
- Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Walkerton District Community School
Walkerton, ON06.1977
Skills
- Cost Reductions
- Customer Service
- Food Safety Compliance
- Scheduling Coordination
- Inventory Management
- Waste Reduction
- Ordering Supplies
- Staff Training
- Task Delegation
- Cost controls
- Merchandising Strategies
- Employee Supervision
- Team direction
- Sanitation Standards
- Inventory Control
- Food Safety
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Continuous Improvement
- Task Prioritization
- Organizational Skills
- Decision-Making
- Time management abilities
Languages
English
Elementary
Timeline
Deli Manager
Foodland
08.2021 - Current
Seafood Dept. Manager
Sobeys
04.2013 - 08.2021
Restaurant Manager
McDonald's Restaurant
08.2008 - 04.2013
Senior Restaurant Manager
McDonald's Restaurant
06.1989 - 09.2008
High School Diploma -
Walkerton District Community School
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