Connie Cotton

Monitored activities, responded to incidents, and documented findings.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Addressed inquiries regarding products, services, and company details.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.