Connie Clarke
Innisfail,Alberta
Summary
- Planned and facilitated presentations/seminars to large groups.
- Proven planning, leadership, and motivational skills.
- Ability to plan schedules and work under tight deadlines with minimal supervision.
- Strong interpersonal skills and the ability to deal with concerns calmly and effectively, in a professional and confidential manner.
- Strong multi-tasking, organizational skills, and an eye for detail.
- Strong reading, filing and data entry skills.
- Great at problem solving and excellent communication skills including active listening.
Overview
15
15
years of professional experience
Work History
Receptionist / Volunteer Support
Red Deer Hospice Society
11.2021 - Current
- Welcome incoming visitors with friendly greeting, answer general questions, gather nature of visit and direct to specific office or resident room.
- Receive and direct all incoming deliveries such as regular mail, couriers, supplies.
- Handle cash transactions, accept donations and maintain sales and payments records accurately.
- Operate multi-line telephone system to answer and direct high volume of calls, and respond to inquiries from callers seeking information.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivate positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Monitor security cameras and maintain visitor log for entering and leaving facility for security purposes.
Emergency Care Worker / Support Aide / Generalist
Canadian Red Cross
11.2020 - 12.2021
- Assisted in the set-up, daily operation and/or closing of COVID testing and/or vaccination sites, and LTC Facilities
- Supported and reinforced health and safety protocols
- Assist in traffic control and in registration of travelers
- Worked fast to complete tasks
- Improved team morale and productivity through effective communication and active listening skills
Co-Founder
RIP Resources
05.2018 - 11.2020
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Certified Preplanning Consultant
Serenity Funeral Service
09.2009 - 05.2018
- Scheduled appointments and met one on one with individuals, couples, and groups discussing available options.
- Evaluated client needs and compiled requested plan.
- Completed documentation, submitted payment information, data entry, and filing.
- Facilitated seminars and presentations.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Assisted with recruitment, selection, orientation, and training of new staff.
Education
***
Skills
- Punctual and Reliable
- Organization skills
- Telephone skills
- Data Entry
- Customer and client relations
- Attention to Detail
- Problem-solving skills
Hobbies and Interests
- Drumming
- Meditation
- Pickleball
- Music
- Kayaking
- Bike riding
Languages
English
Native or Bilingual
Timeline
Receptionist / Volunteer Support
Red Deer Hospice Society
11.2021 - Current
Emergency Care Worker / Support Aide / Generalist
Canadian Red Cross
11.2020 - 12.2021
Co-Founder
RIP Resources
05.2018 - 11.2020
Certified Preplanning Consultant
Serenity Funeral Service
09.2009 - 05.2018
***