Connie Blackburn
Summary
Adept Technical Consultant with a proven track record at Sun Life, enhancing client retention through exceptional relationship building and tailored tech solutions. Spearheaded automation initiatives and led knowledge-sharing sessions, showcasing expertise in project management and technical guidance. Skilled in data analysis and proficient in programming, significantly boosting process efficiency.
Technical professional with solid background in implementing and optimizing IT solutions. Adept at driving project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Known for adaptability and strong focus on achieving tangible results.
Overview
33
33
years of professional experience
Work History
Technical Consultant
Sun Life
03.1992 - Current
- Facilitated knowledge transfer among team members by leading training sessions on Bulk Contribution files.
- Identified technical problems through thorough troubleshooting.
- Coordinated efforts between teams and clients to ensure timely project delivery.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
Education
Kitchener Waterloo Collegiate
King St N Waterloo ON06-2022
Skills
- Technical consulting
- Technical guidance
- Project management
- Proficient in Global, Sterling, Excel
- Data analysis
- User training
- Client relationship building
Languages
English
Professional Working
Interests
- Baking
- Reading
- Growing herbs, vegetables, or fruits in home gardens
Timeline
Technical Consultant
Sun Life
03.1992 - Current
Kitchener Waterloo Collegiate
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