Connie Bailie
INNISFIL,ON
Summary
Customer Service Professional: Highly energized and self-motivated individual who brings over 10 years of customer service experience within various office environments. Polished professional phone manner and a detail-oriented approach to data management and reporting. Highly adept at anticipating and meeting the needs of the upper management team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fundraising Coordinator
Kidney Clothes Foundation
Barrie, ON
06.2015 - 07.2019
- Developed, planned, organized, execution of community clothing drives
- Develop and monitor partnerships, alliances, and promotional programs
- Used critical thinking to increase number of items donated
- Create, implement and support 'grass-roots' market-level promotional sales
- Forging new relationships with non-profit partners and work establishments
- Support Operations Manager with various administrative tasks
- Track and report event results and provide post-mortem evaluation
- Produce delivery reports for paid partners and cheque requisitions for finance
- Daily data entry and reporting
- Increased fundraising numbers by over 80% by leveraging effective communications and outreach strategies
- Oversaw in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends
- Planned and coordinated fundraising events
- Collaborated with senior leadership to identify funding objectives and devise workable development plans
Advertising Sales Specialist/Customer Service
Marc Management, Entertainment
Newmarket, ON
03.2014 - 01.2015
- Researched and established customer contacts within assigned territories
- Contacted potential customers over phone and via email
- Sold commercial advertising space to perspective clients
- Worked with new and existing clients to develop positive and sustainable long-term relationships
- Ensured all customer needs were met from first point of contact to finished product
- Motivated, trained and helped new staff adapt to fast-pasted work environment
- Supervised six new staff providing them with goals and area to successfully promote product
- Created and presented media and advertising packages to prospective customers
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
Cashier /Customer Service Representative
Loblaw Supermarket
Toronto, ON
08.2008 - 07.2012
- Duties included operating cash register handled large sums of money in form of cash, credit cards and debit transactions
- POS systems
- Introduced and implemented debit card system to customers and coworkers
- Worked in cash office balancing floats and making large bank deposits of approximately 60K per night
- Responsible for creating daily sales reports
- Training new staff and running front end on regular bases i.e. breaks, scheduling
- Apply conflict management skills to deescalate irate customers
- Ensure customer satisfaction
- Providing relief to staff in other department i.e.
- Flower, bakery, deli department
- Helped customers complete purchases, locate items and join reward programs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Worked closely with shift manager to solve problems and handle customer concerns
- Completed inventory counts and ordered merchandise
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Customer Service Representative
Arkon Safety/North
Rexdale , ON
05.1996 - 09.2002
- Provided excellent product knowledge to recommend appropriate products
- Effective up-selling,
- Quotations (both verbal and written)
- Processed and expedited orders, processed credits, debits, and returns
- Inventory control and servicing master accounts to keep customers happy
- Warehouse relief picking, packing and shipping
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Education
Diploma (O.S.S.D -
Secondary School
Skills
- Excellent verbal/written communication
- Advanced MS Word/MS Excel
- Flexible & adaptable
- Zoom & Google Meet & Email
- Database Management
- Time management skills
- Calendar Management
- Gmail and Outlook
- Conflict Resolution
Certification
First Aid and CPR
Joint Health and Safety Committee Training
Whmis 1988 Training
Occupational Health and Safety Awareness Training for Workers in Ontario
Time Management -Training For Professionals
Whmis 2015 including GHS for Workers and Supervisors
Bill 168/ Bill 132 Sexual Violence and Harassment Training
Timeline
Fundraising Coordinator
Kidney Clothes Foundation
06.2015 - 07.2019
Advertising Sales Specialist/Customer Service
Marc Management, Entertainment
03.2014 - 01.2015
Cashier /Customer Service Representative
Loblaw Supermarket
08.2008 - 07.2012
Customer Service Representative
Arkon Safety/North
05.1996 - 09.2002
Diploma (O.S.S.D -
Secondary School