Connie Archibald
Mississauga,ON
Summary
Hardworking and reliable employee with an extensive background in various fields of customer service. Also an extensive background in sales. Highly organized, proactive and punctual. Works well within team settings.
Overview
22
22
years of professional experience
Work History
Customer Relations Representative (contract Work)
Rexall Pharmacy Head Office
MIssissauga , ON
12.2021 - 06.2024
- Inform customers about billing procedures, process payments and provide payment option setup assistance.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Escalate customer concerns, issues and requirements to supervisors for immediate rectification.
- Help customers open accounts, make deposits, update information and carry out range of routine actions.
- Answer inbound calls, chats and emails to facilitate customer service.
- Express appreciation for patronage, inviting and encouraging customer return visits.
- Completed continuing education and training programs for professional development.
- Evaluate benefits for each caller to determine service needs and address concerns.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Uphold privacy and security requirements for customer information.
- Maintain high satisfaction rating with customers by providing exceptional service and support.
- Maximize customer satisfaction by handling customer email and telephone interactions.
- Work with external representatives to address customer needs.
- Liaison between customers and retail buyers to expedite orders and meet customer demands.
- Exceed company productivity standards on consistent basis.
Invoicing Clerk, Filing, Cashier, Bookings
Addison Chevrolet Buick GMC
Mississauga , ON
11.2016 - 07.2021
- Operated cash register, collected payments and provided accurate change.
- Organized and filed loose-leaf paperwork and documentation.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
- Increased sales by suggesting specific complementary items to customers.
- Followed up on leads and contacted customers for services due.
Sales Associate
Jamgotchian Group
Toronto , ON
11.2012 - 10.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Worked with fellow sales team members to achieve group targets.
Owner/Operator
Outlet 905
Brampton , ON
07.2010 - 09.2012
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Assessed, optimized and elevated operations to target current and expected demands.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Library Shelver
City of Brampton
Brampton , ON
09.2002 - 07.2011
- Returned books to circulation by placing on proper shelves.
- Dewy Decimal
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Developed strong understanding of cataloging books and other materials through various methods.
- Maintained accurate library records for inventory of periodicals and books.
- Handled multitude of daily tasks, including facility maintenance and security in support of staff members.
- Verified titles requested from other libraries in bibliographic database.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Enforced current library policies fairly with patrons.
- Restocked returned items to correct shelf or storage locations.
- Directed patrons to desired library books, reference items and equipment.
- Located desired materials for institutional staff special projects.
Education
Skills
- Customer assistance
- Ordering and stocking
- Issue resolution
- Product recommendations
- Cash register operation
- Credit and cash transactions
- Cash drawer balancing
- Payment processing
- Merchandise restocking
- Exceptional verbal/written communication
- Filing management
- Dewy Decimal
- Interpersonal awareness
- Strong problem solving
- Collaborative team player
- Payment transactions
Timeline
Customer Relations Representative (contract Work)
Rexall Pharmacy Head Office
12.2021 - 06.2024
Invoicing Clerk, Filing, Cashier, Bookings
Addison Chevrolet Buick GMC
11.2016 - 07.2021
Sales Associate
Jamgotchian Group
11.2012 - 10.2016
Owner/Operator
Outlet 905
07.2010 - 09.2012
Library Shelver
City of Brampton
09.2002 - 07.2011
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