Conner Wilson
Saint John,NB
Summary
Confident Computer Technician with experience in help desk environments, assisting both employees and customers with technical issues.
Overview
3
3
years of professional experience
Work History
PC Technician
Self Employed
03.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- built work/gaming computers based on customer specification request and budget.
- installed operating systems for new clients and various software so clients are on a pick up and use instantly basis
- basic repair on computer hardware
- Replaced defective components and parts on malfunctioning computers
Community Support Worker
Capital Family Services
09.2023 - 02.2024
- Kept case files updated, accurate and aligned with requirements.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Help Desk Support Specialist
Inland Networking
04.2022 - 08.2022
- Broke down and evaluated user problems from personal expertise and probing questions
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
Education
High School Diploma -
Poinciana Highschool
Kissimmee, FL05.2019
Languages
English
Certification
have completed core 1 "1101" of the COMPTIA A+ certification and am currently studying for core 2 "1102".
Timeline
Community Support Worker
Capital Family Services
09.2023 - 02.2024
Help Desk Support Specialist
Inland Networking
04.2022 - 08.2022
PC Technician
Self Employed
03.2021 - Current
High School Diploma -
Poinciana Highschool