Conner Vona
Toronto,ON
Summary
Results-driven Account Manager with a proven track record of enhancing client experiences and driving business growth. Over eight years of expertise in customer relationship management, account oversight and business development, with a focus on cultivating strong partnerships and delivering tailored solutions. Adept at identifying sales opportunities, meeting revenue targets, and leveraging excellent communication and negotiation skills to exceed client expectations.
Overview
11
11
years of professional experience
Work History
Account Manager - Client Experience
Caesarstone
Concord, ON
06.2022 - Current
- Serve as the primary point of contact for key clients, ensuring exceptional customer satisfaction.
- Build and maintain strong, long-term relationships with clients by understanding their needs, and providing tailored solutions.
- Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for growth.
- Identify opportunities for upselling, cross-selling, and expanding product or service usage within existing accounts.
- Work closely with internal departments to advocate for client needs.
- Plan and execute initiatives that align with company goals and client success metrics.
Operations/Logistics Co-ordinator
G&S Direct
Mississauga, ON
09.2021 - 06.2022
- Oversaw dispatch department, while answering any price related questions.
- Assisted customers via email or phone regarding quotes or status updates.
- Coordinated daily truck routes in a cost-effective manner.
- Ensured all requirements for large-scale, time-sensitive contracts, are met to client satisfaction.
- Collected and presented data of previous days sales and invoices to the CEO.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Resolutions Specialist/Team Support
IKEA
Woodbridge, ON
05.2018 - 09.2021
- Working with internal and external stakeholders to improve customer satisfaction.
- Handling escalated customer-related issues and seeking mutually beneficial resolutions in a timely manner.
- Managing e-commerce order fulfillment and tracking order statuses.
- Supporting and overseeing other customer service departments and their tasks.
Sales Representative
IKEA
Woodbridge, ON
06.2014 - 04.2018
- Actively approached customers seeking additional help and guidance.
- Answered product questions and maintained up-to-date knowledge of all retail promotions.
- Understanding and incorporating department action plans to support sales goals and objectives.
Education
DCS/DEC - Business Management
Humber College
Skills
- Customer Retention
- Lead Generation & Prospecting
- B2B/B2C Sales
- Sales Forecasting & Planning
- Microsoft Office Suite
- Team Collaboration
- Territory Management
- Sales Cycle Management
References
Available Upon Request.
Timeline
Account Manager - Client Experience
Caesarstone
06.2022 - Current
Operations/Logistics Co-ordinator
G&S Direct
09.2021 - 06.2022
Resolutions Specialist/Team Support
IKEA
05.2018 - 09.2021
Sales Representative
IKEA
06.2014 - 04.2018
DCS/DEC - Business Management
Humber College
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