Capable employee, passionate about serving customers well while exceeding expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in many fields.
Overview
11
11
years of professional experience
Work History
Store Manager
Fat Panda Vape Shop
05.2016 - Current
Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Bartender
Lakeview Hotel
06.2023 - Current
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Kept bar presentable and well-stocked to meet customer needs.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Labourer
Bull Dog Handy Man Services
05.2014 - 09.2016
Followed instructions and safety protocols while operating machinery and equipment.
Loaded, unloaded, and moved material to and from storage and production areas.
Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
Education
Graduate Certificate -
St. Michael Catholic High School
Kemptville, ON
06.2010
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Languages
English
Timeline
Bartender
Lakeview Hotel
06.2023 - Current
Store Manager
Fat Panda Vape Shop
05.2016 - Current
Labourer
Bull Dog Handy Man Services
05.2014 - 09.2016
Graduate Certificate -
St. Michael Catholic High School
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