Conner Anatis
Sherwood Park,AB
Summary
Program Service Officer with a proven track record at Employment and Social Development Canada, excelling in reporting and documentation. Adept at team collaboration, adaptability, and achieving results through meticulous case analysis, problem-solving skills and effective communication, ensuring compliance with regulations.
Overview
12
12
years of professional experience
Work History
Program Service Officer
Employment And Social Development Canada
04.2015 - Current
- Facilitated client inquiries regarding employment and social program eligibility requirements.
- Processed applications and documentation to ensure compliance with government standards.
- Provided expert advice on available resources and support services for clients and employers.
- Resolved complex client issues by analyzing cases and implementing effective solutions.
- Mentored junior staff, fostering a culture of continuous improvement in service operations.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines, approximately 450 - 600 cases at any given time.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet desired outcomes.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Conducted thorough audits of insurance policies to ensure compliance with regulatory standards.
- Reviewed and analyzed financial statements to assess risk exposure and identify discrepancies.
- Proactively addressed potential issues during audits by providing guidance on corrective actions to mitigate risks.
- Increased operational efficiency through regular monitoring of progress towards established audit objectives.
Integrity Services Investigator
Employment And Social Development Canada
05.2019 - 06.2021
- Conducted thorough investigations to ensure compliance with employment standards and social development regulations.
- Analyzed complex cases, identifying patterns and discrepancies in reported information.
- Collaborated with cross-functional teams to enhance investigative processes and outcomes.
- Developed comprehensive reports summarizing findings and recommendations for action.
- Evaluated evidence and documentation to determine eligibility for benefits or services, ensuring adherence to policies.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with clients and documented investigative findings.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Developed comprehensive reports that accurately detailed investigation findings and supported legal proceedings.
- Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.
Pinsetter Mechanic/Bartender/Short Order Cook/Cash
Bonnie Doon Bowling Alley
08.2013 - 02.2015
- Diagnosed and repaired pinsetter machinery to ensure optimal performance and reduce downtime.
- Conducted routine maintenance on equipment, enhancing reliability and operational efficiency.
- Collaborated with team members to troubleshoot mechanical issues, fostering a proactive problem-solving environment.
- Oversaw workflow during busy shifts, ensuring timely completion of repairs and minimizing disruption to operations.
- Reduced overall repair costs by troubleshooting and repairing minor issues in-house rather than relying on external service providers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service to enhance customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to promote satisfaction.
- Collaborated with team members to ensure smooth store operations.
- Implemented inventory management techniques to streamline stock replenishment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints promptly to uphold satisfaction and loyalty standards.
- Enhanced guest experience by providing personalized recommendations based on tastes and preferences.
- Modified recipes according to dietary requirements.
- Trained new team members on kitchen operations and safety protocols.
- Developed deep understanding of menu items and ingredients.
- Followed recipes and cooking techniques for consistent results.
- Restocked stations and supplies during slower periods between rushes.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Technical Vocational High School
Winnipeg, MB06-2012
Skills
- Reporting and documentation
- Written and verbal communication
- Proficient in Microsoft office
- Data entry software
- Workflow/Case file management
- Problem-solving
- Collaboration and teamwork
- Effective customer communication
- Attention to detail and patterns
- Quality assurance
- Data confidentiality
Languages
English
Native or Bilingual
Timeline
Integrity Services Investigator
Employment And Social Development Canada
05.2019 - 06.2021
Program Service Officer
Employment And Social Development Canada
04.2015 - Current
Pinsetter Mechanic/Bartender/Short Order Cook/Cash
Bonnie Doon Bowling Alley
08.2013 - 02.2015
High School Diploma -
Technical Vocational High School