Congwanzhi Yang
London
Summary
Dedicated and experienced hospitality manager with over 8 years of progressive leadership in the food service industry. Skilled in team training, operations management, customer service, purchasing, and scheduling. Proven ability to manage all aspects of restaurant and café operations, including catering coordination, supplier relations, and policy compliance. Highly reliable, adaptable, and effective under pressure, especially during peak business hours and holidays.
Overview
11
11
years of professional experience
Work History
Manager
The Great Canadian Bagel
11.2019 - 05.2025
- Oversaw daily operations and trained staff for all positions including baking, front service, and kitchen roles.
- Managed weekly purchasing and ordering from multiple suppliers based on store needs.
- Handled wholesale customer relationships and event catering preparations.
- Created and maintained staff schedules and managed employee performance.
- Responded to customer complaints and coordinated with head office regarding promotions, pricing, policies, and marketing materials.
- Managed reviews and communication on delivery platforms (Uber Eats, SkipTheDishes).
- Consistently worked during peak hours, holidays, and high-demand months.
Assistant Manager
K Grill
05.2017 - 12.2019
- Ordered and managed inventory for beverages and alcohol.
- Trained all front-of-house staff in customer service and operations.
- Calculated staff hours for payroll and distributed weekly tip amounts.
- Supported peak-hour service and special event operations.
Food Packer / Customer Service Representative
01.2014 - 01.2019
- Took customer orders via phone and in person, calculated totals, and packed food.
- Maintained fast and accurate service during high-volume times including holidays.
- Provided consistent customer satisfaction through clear communication and attention to detail.
Education
Culinary Management - Baking & Pastry Arts
Fanshawe College
London, ON06-2019
Skills
- Staff Training & Supervision
- Customer Service & Conflict Resolution
- Multi-tasking & Time Management
- Scheduling & Payroll Support
- Purchasing & Supplier Coordination
- Fluent in High-Pressure & Peak Hour Environments
- Communication with Stakeholders (Customers, HQ, Suppliers)
Languages
English
Professional Working
Mandarin
Full Professional
Timeline
Manager
The Great Canadian Bagel
11.2019 - 05.2025
Assistant Manager
K Grill
05.2017 - 12.2019
Food Packer / Customer Service Representative
01.2014 - 01.2019
Culinary Management - Baking & Pastry Arts
Fanshawe College
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