Cong Zhou
Markham,Ontario
Summary
Detail-oriented professional with 5+ years of experience in computer networking and 3+ years of experience in IT support. Skilled in establishing, troubleshooting enterprise-level networks and procient in troubleshooting desktops and end hosts. Seeking to contribute to network and IT team. Motivated recent graduate with a background in Machine Learning/Deep Learning. Eager to apply skills in computer network and security and grow within a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior IT and Network Technician
Shanghai Lanqiya Import and Export Co., LTD
Shanghai
03.2018 - 08.2023
- Architected and deployed enterprise-grade network solutions, including installation and configuration of Cisco Catalyst switches and 1000 series routers.
- Implemented and managed network security measures using Cisco ASA, Fortinet FG-40, and Palo Alto PA-400 firewalls.
- Monitored network performance using Syslog and SNMP to identify issues and optimize functionality.
IT and Network Technician
Shanghai Free Trade Zone International Culture Inv
Shanghai, Shanghai
08.2013 - 08.2017
- Enforced cybersecurity policies, focusing on security hardening of network devices and compliance with industry standards.
- Diagnosed and resolved complex networking issues, minimizing service disruption and ensuring swift Mean Time to Resolution (MTTR).
- Provided Tier 2 and Tier 3 support by responding to technical issues reported by end-users through various channels.
- Conducted thorough analysis of connectivity problems, hardware failures, and protocol errors to identify root causes.
Help Desk Technician Intern
BNP Paribas
Shanghai, Shanghai
09.2012 - 01.2013
- Installed, configured, and upgraded operating systems and authorized software to meet security and performance standards.
- Maintained comprehensive hardware inventory with lifecycle tracking and asset tagging.
- Conducted regular audits to ensure accurate hardware record-keeping.
Education
Master of Science - Computational Science
Laurentian University
Sudbury, ON01.2024
Bachelor of Engineering - Information Security
Shanghai Jiao Tong University
Shanghai01.2013
Skills
- Network troubleshooting and configuration
- Firewall management
- Cybersecurity compliance
- LAN and WAN administration
- Switch and router management
Certification
- CCNA
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Timeline
Senior IT and Network Technician
Shanghai Lanqiya Import and Export Co., LTD
03.2018 - 08.2023
IT and Network Technician
Shanghai Free Trade Zone International Culture Inv
08.2013 - 08.2017
Help Desk Technician Intern
BNP Paribas
09.2012 - 01.2013
Master of Science - Computational Science
Laurentian University
Bachelor of Engineering - Information Security
Shanghai Jiao Tong University