Conchita Galvez

• Achieved productivity targets and service level standards while controlling labour, food costs and wastage.
• Trained and coached front door host team on exceptional hospitality, resulting in 5% increase in customer satisfaction scores on OpenTable.
  • Managed restaurant operations to achieve exceptional customer satisfaction, quality service, and compliance with food safety, alcohol awareness, and restaurant safety standards; consistently achieved customer satisfaction ratings of 95% or higher.
  • Led team of 20-30 staff to boost morale and establish teamwork by holding weekly pre-shift and post-shift meetings to outline opportunities for improvement.
  • Provided leadership to new partners by developing training materials, leading regular training sessions, and giving regular performance feedback, increasing partner retention.
  • Communicated effectively with employees and resolved all guest complaints by listening to their concerns and offering appropriate solutions.

• Researched trending topics to create written pieces with high viewership by analyzing search engine optimization to improve searchability of content.
• Increased readership by optimising articles for SEO and SEM with keywords.
• Created graphics, video, and audio content for news organization using a variety of tools, such as Adobe Premiere Pro, Adobe Photoshop, Canva, and InDesign.
• Increased page views by 18% by writing short news pieces, long form advertorials, and sponsored ads.
• Created a database of reporters, influencers, and micro celebrities by using social media to find contacts and curate a list of dozens of relevant reporters and journalists in 30 days.
• Used strong communication, organization, collaboration, and presentation skills to increase readership by 30% while working remotely and with little supervision.
• Monitored other media outlets while following industry standard to produce accurate and credible content.

• Planned and successfully executed an event that attracted thousands of attendees, vendors, and media while meeting all logistics, permits, and budget
• Managed and coordinated with over 200 vendors to ensure smooth operation of event at the internal and external level.
• Created the social media content strategy that resulted in a 30% increase in ticket sales for The Baby Show, a trade show that attracted nearly 10,000 guests and vendors.
• Developed weekly content calendars to create social media strategy for Facebook, Instagram, and Twitter, increasing engagement and brand awareness.
• Created and managed written content for social media sites, online newsletters, email marketing campaigns, which led to increased brand recognition and traffic to the company website.
• Adept at using tools such as Mailchimp, Asana, Hootsuite, Cavan, and Adobe Creative Suite

• Established and communicated editorial and brand guidelines to partners at Benchmark Public Relations.
• Implemented writing strategies and techniques to developed innovative marketing and PR strategies.
• Collaborated with other media outlets, photographers, and designers to create newsletters, profile features, and advertorials.
• Drafted and edited content for organizational publications, employee newsletters and stockholders' reports.

• Organized development and implementation of diverse marketing videos, social media posts and blogs.
• Managed social media platforms and utilized metrics to increase engagement and campaign performance.
• Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
• Wrote high quality SEO content based around keyword gaps and priorities identified by editor.