Concetta Winger
Fort Erie,ON
Summary
Proven multitasker and exceptional communicator, I enhanced guest experiences at Amalfi’s Trattoria & Bar by efficiently managing multiple tables and swiftly resolving concerns. My expertise in cash handling and commitment to exceptional customer service were honed through high-volume events at Bertie Boating Club, showcasing my strong work ethic and dedication to operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Amalfi’s Trattoria & Bar
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender
Bertie Boating Club
05.2018 - 11.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Niagara College
Welland, ONLakeshore Catholic Highschool
Port Colborne, ONSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Languages
English
Certification
Smart serve
Timeline
Server/Bartender
Amalfi’s Trattoria & Bar
05.2024 - Current
Bartender
Bertie Boating Club
05.2018 - 11.2024
Niagara College
Lakeshore Catholic Highschool
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