Concetta Falcone
Toronto,Canada
Summary
Results-driven professional with over 6 years of experience delivering exceptional customer service and administrative support in fast-paced, client-facing environments. Skilled in managing high-volume inquiries, organizing confidential records, and maintaining smooth daily operations. CHRP certified with a strong commitment to professionalism, efficiency, and service excellence in both private and public sector settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Shaw Lab Group
North York, Canada
05.2021 - Current
- Managed client accounts across Ontario, handling service inquiries, order processing, and account updates.
- Delivered prompt, professional support, resolving issues and ensuring high client satisfaction.
- Coordinated with internal teams to ensure timely deliveries and accurate lab results.
- Maintained accurate records and performed daily administrative tasks using CRM tools
Customer Service Representative
Fortinos Supermarket
Etobicoke, Canada
01.2017 - 08.2021
- Provided front-line service, assisting customers with purchases, returns, and inquiries in a fast-paced grocery environment.
- Handled cash, processed transactions, and balanced tills with accuracy.
- Supported daily store operations including merchandising, stock checks, and team coordination.
- Trained new staff on POS systems, store policies, and customer interaction standards.
- Promoted to Jr. Assistant Manager for reliability, leadership, and commitment to excellent service.
Jr Assistant Customer Service Manager
Fortinos Supermarket
Maple, Canada
07.2019 - 02.2020
- Supervised front-end staff to ensure smooth daily operations and exceptional customer service.
- Resolved escalated customer concerns with professionalism and efficiency.
- Managed cash handling, safe counts, and end-of-day reconciliation.
- Assisted with scheduling, training, and onboarding of new team members.
- Supported compliance with store policies, health & safety standards, and loss prevention protocols.
Talent Acquisition Specialist (Internship)
The Proud Inc.
Toronto, Canada
10.2017 - 01.2018
- Supported full-cycle recruitment for entry-level and mid-level roles across multiple departments.
- Posted job ads, screened resumes, and scheduled candidate interviews.
- Assisted with onboarding tasks including documentation and orientation coordination.
- Maintained applicant tracking records and recruitment databases with accuracy.
- Contributed to a positive candidate experience through timely communication and support.
Education
Bachelors of Commerce - Human Resource Management
Humber College
Toronto04.2021
Business Administration Advanced Diploma -
Humber College
Toronto08.2018
Skills
- Digital Information Management
- Customer Service
- Appointment Scheduling
- Shipping Coordination
- Payment Processing
- Job Posting
- Phone Screening
- Organizational Skills
- Training and Development
- Mentoring
Certification
CHRP, 10/01/22, Human Resources Professionals Association (HRPA)
Timeline
Account Manager
Shaw Lab Group
05.2021 - Current
Jr Assistant Customer Service Manager
Fortinos Supermarket
07.2019 - 02.2020
Talent Acquisition Specialist (Internship)
The Proud Inc.
10.2017 - 01.2018
Customer Service Representative
Fortinos Supermarket
01.2017 - 08.2021
Bachelors of Commerce - Human Resource Management
Humber College
Business Administration Advanced Diploma -
Humber College