Concepcion Ortiz
Victorville
Summary
Proactive and results-driven, I excelled as a Sales Associate at Macy's, where I significantly enhanced store visual appeal and sales revenue through exceptional customer service and strategic product promotion. Skilled in problem-solving and teamwork, I adeptly managed high-stress situations, fostering customer loyalty and team collaboration.
Overview
12
12
years of professional experience
Work History
Sales Associate
Macy's
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Dental Assistant
Happy Dental
05.2013 - 06.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
Education
Paralegal - Law
Victor Valley College
Victorville, CADental Assistant Certification - Dental Assistant
UEI College
Ontario, CA06.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Macy's
01.2023 - Current
Dental Assistant
Happy Dental
05.2013 - 06.2022
Paralegal - Law
Victor Valley College
Dental Assistant Certification - Dental Assistant
UEI College
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