Concepcion Ortiz
Victorville
Summary
Proactive and results-driven, I excelled as a Sales Associate at Macy's, where I significantly enhanced store visual appeal and sales revenue through exceptional customer service and strategic product promotion. Skilled in problem-solving and teamwork, I adeptly managed high-stress situations, fostering customer loyalty and team collaboration.
Overview
12
12
years of professional experience
Work History
Sales Associate
Macy's
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Dental Assistant
Happy Dental
05.2013 - 06.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
Education
Paralegal - Law
Victor Valley College
Victorville, CADental Assistant Certification - Dental Assistant
UEI College
Ontario, CA06.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Macy's
01.2023 - Current
Dental Assistant
Happy Dental
05.2013 - 06.2022
Paralegal - Law
Victor Valley College
Dental Assistant Certification - Dental Assistant
UEI College
Similar Profiles
Elize DerasElize Deras
Customer Experience Team Lead at Macy'sCustomer Experience Team Lead at Macy's
Sarah BentarghiSarah Bentarghi
Sales Associate at Macy'sSales Associate at Macy's
Jason FigueroaJason Figueroa
Sales Associate at Macy'sSales Associate at Macy's
Enid VelasquezEnid Velasquez
Sales Associate at Macy'sSales Associate at Macy's
MAYRA HERNANDEZMAYRA HERNANDEZ
RN, ICU at Victor Valley Global Medical CenterRN, ICU at Victor Valley Global Medical Center