Conal Cowan
635 Sweetwater Place, Mississauga,Ontario, Canada,
Summary
Education:
Toronto Metropolitan University, Toronto, ON - Bachelor of Arts (English)
Skills:
- Maintains exceptional attention to detail while effectively balancing multiple competing projects, ensuring accuracy and efficiency
- Highly self-sufficient with excellent organizational and time management skills, ensuring efficiency in task prioritization and project execution
- Proven ability to lead teams, drive decision-making, and resolve challenges with innovative and results-oriented solutions
- Proficient communicator with stakeholders of various levels (Office Manager - CEO)
- Advanced Microsoft Excel skills (v/xlookup, indexing)
- Familiar with SQL database structures and tables.
- Experience with SAS data sets, including adherence to CDISC standards (SDTM - CDASH)
- Adaptable, self-teacher
Certifications:
- CITI Canada GCP Certification
- Udemy - Microsoft Power BI for Business Intelligence
Overview
5
5
years of professional experience
Work History
eClinical Implementation Specialist
Axiom Real-Time Metrics
01.2023 - 01.2025
- Improved data integrity by developing and implementing migration mapping plans that enhanced accuracy across databases, reducing errors and maintaining compliance
- Led team operations, overseeing daily task allocation, mentoring colleagues, and fostering knowledge sharing for optimized performance.
- Ensured accurate site compensation by reconciling payments against data entry, decreasing errors by 35%
- Responsible for review and amending of key study documents, such as trial master files plans, and data update plans, ensuring proper adherence to internal procedures and industry standards
- Designed clinical reports based on client's data end point requirements, capturing various metrics such as trial status, query status and patent record completion across studies
- Collaborated with software engineers to correct data issues and implement updates across test and production environments to maintain data accuracy and integrity.
- Optimized backend logic for digital dashboards, enabling real-time visualization of patient health metrics and key study indicators.
EClinical Implementation Associate
Axiom Real-Time Metrics
01.2022 - 01.2023
- Completed report output validation, assessing errors and increasing output accuracy by 20-30%
- Responsible for data cleaning, turning raw extracts into stable, standard tables and increasing data transfer efficiency.
- Designed clinical KPIs to track key metrics such as the completion rate of Trial Master File review, improving project progress transparency.
- Managed multiple competing priorities, including case report form validation, build testing, and live data review, maintaining high-quality deliverables under tight deadlines.
- Administered patient reported outcome questionnaires, engaging directly with study participants to ensure accurate data collection and timely entry into electronic data capture systems
- Drafted and implemented SQL database updates using propriety software, based on trial protocol amendments while maintaining data accuracy and integrity
Key Account Manager
Document Direction Limited
09.2019 - 12.2021
- Delivered tailored education on hardware, software, and services, ensuring customers understood key benefits and made informed purchasing decisions
- Designed and presented high-quality customer-facing materials, including marketing assets and financial analyses (RFIs), enhancing engagement and driving successful conversions
- Identified and documented customer pain points, recommending customized technology solutions to address specific needs and improve operational efficiency
- Analyzed client print volumes to identify cost drivers across printing, hardware, and leasing, and proposed cost saving alternatives
- Assisted directly with customer hardware problem solving, leveraging strong problem-solving skills to ensure issues were resolved in a timely fashion and ensured customers were educated to be able resolve similar issues accordingly
- Lead and facilitated stakeholder facing meetings both in person and remotely
- Primary point of contact for escalating customer issues, and ensuring timely resolution
Accomplishments
- Recognized expert for same-day development and deployment of key dataset implementation
- Spearheaded new process implementation for managing digital file system for regulatory submissions
- Overhauled process for laboratory data collection and input, leading to improved data integrity, accuracy, and efficiency
Timeline
eClinical Implementation Specialist
Axiom Real-Time Metrics
01.2023 - 01.2025
EClinical Implementation Associate
Axiom Real-Time Metrics
01.2022 - 01.2023
Key Account Manager
Document Direction Limited
09.2019 - 12.2021
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