Comfort Manu
Kumasi
Summary
- communication
- Active listening
- Empathy
- Time management
- Problem solving
- Teamwork
- Patience
- Positive attitude
Overview
10
10
years of professional experience
Work History
Registered Nurse Assistant
Derma Health Centre
Ahafo Region
11.2020 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Registered Nurse Assistant
Inn Clinic
Atonsu Kumasi
01.2018 - 07.2020
- Used mobility devices to transport
- Adhered to infection control procedures to facilitate a safe, clean patient environment.
- Advocated for patients by supporting and respecting their basic rights, values, and beliefs.
- Provided patient and family health, education, focusing on self-management, prevention, and wellness.
- Helped pediatric patients understand and feel at ease with vaccines, tests, and minor procedures.
- Educated patients, caregivers, and families on diagnosis, disease management, wound management, and equipment management.
- Concealed patients and families to provide psychological, emotional, and spiritual support.
Customer Service Representative
AGC Over The Counter Medicine Seller
Sokoban, Kumasi
08.2013 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree -
Fomena Nursing & Midwifery Training College
Ashanti Region, Ghana 11.2017
High School Diploma -
Afua Kobi Ampem - Girls Senior High School
Ashanti Region - Ghana 05.2013
No Degree -
State Experimental - Junior High School
Ashanti Region, Ghana04.2010
Skills
- Wound care specialist
- Medical terminology knowledge
- Infection control procedures
- Indirect patient care
- Quality assurance controls
- Patient assessments
Languages
English
Professional Working
References
Reference Name #1
Emmanuel Adjei
The General Manager
OGC Over The Counter Medicine Seller
calebadjri342@gmail.com
+233243744302
Reference Name #2
Gyan k. Christopher
Physician Assistant
Derma Health Centre
+233240130383
Timeline
Registered Nurse Assistant
Derma Health Centre
11.2020 - Current
Registered Nurse Assistant
Inn Clinic
01.2018 - 07.2020
Customer Service Representative
AGC Over The Counter Medicine Seller
08.2013 - 07.2015
No Degree -
Fomena Nursing & Midwifery Training College
High School Diploma -
Afua Kobi Ampem - Girls Senior High School
No Degree -
State Experimental - Junior High School