Comfort Erasto Kihongo
Kimara Korogwe, Kwamkubwa, Ilala,Dar Es Salaam
Summary
Determined professional with strengths in organization, self-motivation and time management. Known as dedicated team player and mentor. Reliably completes top-notch work.
Diligent professional with significant background as Shop Assistant. Experience includes customer service, stocking and inventory management, cash handling, and maintaining store cleanliness. Strengths include multitasking, problem-solving, and commitment to providing outstanding customer experiences. Previous roles have resulted in improved store operations efficiency and enhanced customer satisfaction levels.
Overview
1
1
year of professional experience
Work History
Shop Assistant
Home City Shopping Mall
Mikocheni, Dar Es Salaam
02.2024 - Current
- Operated cash registers, processed transactions, and handled cash accurately.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with loading their purchases into their vehicles when necessary.
- Recommended, selected and located merchandise based on customer desires.
- Prepared merchandise for purchase or rental.
- Provided excellent customer service by addressing and resolving customer complaints.
- Collaborated with other staff members to ensure seamless operations within the store.
- Operated the cash register to process customer purchases accurately and efficiently.
- Completed daily checklists for smooth shop operations.
- Resolved customer complaints in a professional manner.
- Provided information about products and services to customers.
- Handled customer phone calls, providing product information and stock availability.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
Education
Certificate - Human Resources Management
The Mwalimu Nyerere Memorial Academy
Dar Es Salaam01-2022
High School Diploma -
Migombani Secondary School
Dar Es Salaam01-2019
Elementary School -
Mount Zion Primary School
Nyamwilolelwa, Dar Es Salaam01-2015
Skills
- Sales expertise
- Team collaboration
- Hospitality and accommodation
- Product merchandising
- Goal oriented
- Cash handling
- Order fulfillment
- Team support and assistance
- Relationship building
Languages
Swahili
Native/ Bilingual
English
Professional
Timeline
Shop Assistant
Home City Shopping Mall
02.2024 - Current
Certificate - Human Resources Management
The Mwalimu Nyerere Memorial Academy
High School Diploma -
Migombani Secondary School
Elementary School -
Mount Zion Primary School
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