Comfort Adza
Brampton,ON
Summary
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with an adaptable approach to work. Exceptional knowledge in wealth management, customer service and investment products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Investment Operations Analyst
Fidelity Securities Ltd
05.2021 - 04.2024
- Maintained compliance with regulatory requirements by staying up-to-date on industry changes and adhering to established guidelines.
- Conducted due diligence on new clients, evaluating client investment objectives and product recommendation match.
- Responsible for accurate processing of monthly contribution data and updating in our portfolio management software (CMATIS).
- Ensured timely monthly reporting to clients, beating down service level agreement from 3 days to 1 day for 50% of clients without compromising quality of reporting.
- Utilized tools such as VLOOKUP in Excel to process clients’ data for upload; PowerPoint and Word for preparing monthly reviews reports for key stakeholders and management that impact decision-making.
- Responsible for, and managed all Information Technology (IT) projects aimed at software enhancement, new tools and platforms to deliver convenience and excellent customer service.
- Effectively led my team to update operations manuals annually to meet regulatory requirements whiles working closely with compliance officer to develop new requisite manuals such as Financial Inclusion Policy.
Portfolio Analyst
Fidelity Securities Ltd
10.2018 - 05.2021
- Recommended investment strategies to meet financial objectives of high net-worth individuals and mutual funds.
- Increased client satisfaction with timely, accurate, and insightful reporting on portfolio performance.
- Organized quarterly investment committee meetings with Executive Risk and Investment Committee (ERIC) of firm to present to members global portfolio positions and investment strategies for ensuing period.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Supervised growth of client assets from USD200K to over USD1.16M, representing 480% growth from investment returns and contributions from clients.
- Led research on security issuers and submitted report on findings to investment committee semi-annually.
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques
Compliance Officer
Fidelity Securities Ltd
06.2016 - 09.2018
- Responsible for leading all forms of correspondence with industry regulators, including Securities & Exchange Commission (SEC), Financial Intelligence Centre (FIC) and National Pensions Regulatory Authority (NPRA).
- Ensured timely renewal of 20 licenses for firm and staff.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable regulations.
- Reduced risk of financial penalties by conducting thorough internal audits on regular basis.
Relationship Officer
Fidelity Securities Ltd
02.2012 - 05.2016
- Successfully managed accounts of firm’s institutional and high net worth individual clients, constituting 60% of clientele base.
- Recommended investment product to clients, ensuring compliance with investment policy guidelines and risk tolerance.
- Delivered high levels of service to clients, resulting in 100% retention, whiles onboarding new clients from word of mouth recommendations of existing customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise on product and service offerings.
- Consistently exceeded sales targets by cultivating strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
MBA -
05.2024
Master of Science - Finance And Management
06.2011
Bachelor of Science - Business Administration
06.2009
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
- Friendly, Positive Attitude
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Problem Resolution
- Verbal Communication
Languages
English
Native or Bilingual
Ewe
Native or Bilingual
Twi
Professional Working
Certification
Ghana Stock Exchange, Licensed Investment Adviser
Accomplishments
Ran over 10 investment and retirement seminars for several groups of clients including churches, schools and investment clubs.
Overseen the increase of asset under management from USD200K to USD1.16M in 4 years
Won the Fund Manager of the Year and Pension Fund Manager of the Year for 2 consecutive years, 2019 and 2020
Portfolio Manager for Best Performing Fixed Income Trust in 2021, Fidelity Fixed Income Trust
Commendation from clients and colleagues as star performer in 2020 and 2021 client surveys
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteering
Teen Service Coordinator, Anagkazo Assemblies
Online (Zoom) Teen Class Facilitator, Closer Walk Wives
Mentor, BarCamp Ghana
New Scholar Mentor, Commonwealth Scholarship
Reading
News and Christian Literature
Travelling
Seeing and experiencing new places and cultures
Timeline
Investment Operations Analyst - Fidelity Securities Ltd
05.2021 - 04.2024
Portfolio Analyst - Fidelity Securities Ltd
10.2018 - 05.2021
Compliance Officer - Fidelity Securities Ltd
06.2016 - 09.2018
Relationship Officer - Fidelity Securities Ltd
02.2012 - 05.2016
International Business University - MBA,
Cranfield University - Master of Science, Finance And Management
University of Ghana - Bachelor of Science, Business Administration