Comfort Adefowora
Toronto,Canada
Summary
Demonstrated excellent customer interaction and driving sales in a retail environment Worked as customer service, cashier and seasonal sales associate and leadership role Communicate 1:1 with customers in a professional manner via phone and in person Welcome and greet customers, offer accurate information on products, services and prices Exercise active listening, assess and understand client needs, clarify requests as needed Create a positive work place and respectfully interact with a diverse group, collaborate with team and supervisors, capable of handling tasks efficiently, reliable and responsible Optimistic, enjoy helping and supporting individuals in need, volunteer at programs Trainable, open to learning and building new skills, resilient, organized, enthusiastic with a commitment to achieving goals
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Support Worker
BehaviourPrise
01.2022 - 01.2023
- Attended to customers ensured their needs were met and client had a good experience
Call Agent
S & P Data
01.2020 - 01.2022
- Responded to calls at the staffing agency, directed customers to appropriate personnel, took messages, forwarded calls and welcomed walk-in at the reception
Administrative Assistant
Convvy Staffing
01.2019 - 01.2020
- Office skills: handled cash register, balanced end of day, worked with spreadsheet, file management and courier services
Sorter
Purolator
01.2018 - 01.2019
- Maintained a clean and safe workplace, organized reception area and made it welcoming
- Sorted freights accordingly to their respective postal codes, and address.
- Reported all damaged and missing items to the floor manager immediately.
Customer Service/Cashier
McDonalds
01.2015 - 01.2017
- Sold and upsold products at every opportunity while interacting with customers
- Interacted with customers in a calm and diplomatic manner, resolved any concerns in a timely manner, offering solutions and escalating to supervisor if required
- Informed customers about the products, services and benefits and worked within guidelines
- Collaborated with team to achieve daily sales goals, ensure continuous improvement
- Enjoyed coaching new team members and volunteers
- Handled inventory, stocking and arranging store before and after closing
Education
Media and Communication Courses -
01.2019
Social Worker Courses -
01.2017
Grade 12 -
01.2015
Skills
- On-phone communication
- Email communication
- MS Word
- PowerPoint
- Excel
- Adobe Premiere
- Adobe Illustrator
- Adobe Dreamweaver
- Adobe InDesign
- Healthcare documentation
- Toileting assistance
- Verbal and written communication skills
- Community activities
- Dining room support
- Compassionate client care
Personal Information
Title: Sales Representative/Customer Support
Customerservicesales
- Attended to customers ensured their needs were met and client had a good experience
- Responded to calls at the staffing agency, directed customers to appropriate personnel, took messages, forwarded calls and welcomed walk-in at the reception
- Office skills: handled cash register, balanced end of day, worked with spreadsheet, file management and courier services
- Maintained a clean and safe workplace, organized reception area and made it welcoming
- Sold and upsold products at every opportunity while interacting with customers
- Interacted with customers in a calm and diplomatic manner, resolved any concerns in a timely manner, offering solutions and escalating to supervisor if required
- Informed customers about the products, services and benefits and worked within guidelines
- Collaborated with team to achieve daily sales goals, ensure continuous improvement
- Enjoyed coaching new team members and volunteers
- Handled inventory, stocking and arranging store before and after closing
Languages
English
Full Professional
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- CPR/AED Certification
- First Aid Certification
Timeline
Personal Support Worker - BehaviourPrise
01.2022 - 01.2023
Call Agent - S & P Data
01.2020 - 01.2022
Administrative Assistant - Convvy Staffing
01.2019 - 01.2020
Sorter - Purolator
01.2018 - 01.2019
Customer Service/Cashier - McDonalds
01.2015 - 01.2017
George Brown College - Social Worker Courses,
North Albion College - Grade 12,
Humber College - Media and Communication Courses,
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD